New Member
•
4 Messages
eSIM transfer to new iPhone not working
Hello, I just bought a iPhone 14 Pro Max and I tried to transfer my phone number from my iPhone 11 ( with physical SIM) to my new phone. It's postpaid just throw it out there. But it just says "Oops! There was a problem with the eSIM transfer request from your Apple Device." I already updated iOS to the latest version but it's still not working. Help!
Accepted Solution
Official Solution
ATTTimCS
Employee
•
420 Messages
2 years ago
Hi Community,
This thread has received a lot of views so I wanted to update it with the steps needed to activate your eSIM. As @dwill05 and @formerlyknownas have mentioned, you can also go to a store or our website to get a new eSIM as well.
To upgrade to an eSim, you'll want to turn on the phone and confirm the phone #, enter the zip code, and that should resolve the issue.
If that didn't work, you can also could go to att.com/activations and complete the process there.
If it's still not working, please post below and we will bring you into a DM and work with you 1 on 1 to resolve.
Thanks
Tim, AT&T Community Specialist
0
0
ATTHelp
Community Support
•
232.1K Messages
2 years ago
Hey there @ljescoro, we'll be happy to help you transfer your phone number to your new device.
Let's try some other troubleshooting methods to help you. For starters, try resetting your network setting for your iPhone 11, as it'll improve and refresh your phone's connection to our network, which is required for this transfer process.
Also, we have additional troubleshooting steps for improving your connection over on our device support page underneath the Connectivity and Troubleshooting tabs.
Please let us know if this helps.
Dylan, AT&T Community Specialist
0
0
ljescoro
New Member
•
4 Messages
2 years ago
I already reset the network settings and it still won't transfer. Also, I tried converting to eSIM in my iPhone 11 but it says "There Was An Error Unable to Perform Action." Maybe it's because I am not the one paying my plan? It's like a share plan, my mother pays for my dad's and me. I'm not sure.
0
0
ATTHelp
Community Support
•
232.1K Messages
2 years ago
Thanks for keeping us updated, @ljescoro.
We want to narrow down what's causing these errors when you try converting or transferring your SIM. Please let us know if:
Please share this information with us, so we can continue looking into this together.
Dylan, AT&T Community Specialist
0
0
ljescoro
New Member
•
4 Messages
2 years ago
Hello! Our plan is actually prepaid I just confirmed it today. Is converting to eSIM for prepaid different from getting eSIM for postpaid?
0
0
ST91
New Member
•
1 Message
2 years ago
Having exact same issue for prepaid. Appreciate the prompt
response.
0
0
ATTHelp
Community Support
•
232.1K Messages
2 years ago
We appreciate your response, @ljescoro.
At this time, we'd suggest for you to try these steps to find a compatible plan for your eSIM:
In the meantime, we want to go ahead and bring you into a Direct Message for further help. Please check the message icon in the upper portion of the page and reply.
We look forward to looking into this for you!
Thanks for contacting the AT&T Community Forums.
Lynn, AT&T Community Specialist
0
0
dwill05
ACE - Master
•
10.6K Messages
2 years ago
I suspect that being prepaid is the cause of the issue. You may have to go into an AT&T store to get it done.
0
formerlyknownas
ACE - Sage
•
117.5K Messages
2 years ago
I agree with @dwill05
The problem is prepaid.
Please get a QR card from AT&T.
0
0
ashiesht
New Member
•
1 Message
2 years ago
my new phone has been pending activation for 20 plus days and i am still getting the same error, I already have a case opened with att and no one has been able to resolve this issue for me.
case number : cm20221014_154863018
this is really unsatisfactory and a poor customer service, I can't believe that it takes 25 days to activate a new phone.
(edited)
0
0