Mentor
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17 Messages
Device Unlock Error - AT&T says IMEI number doesn't match a compatible device
I can't unlock my iPhone 6 (which is out of contract) because AT&T claim the IMEI number dosn't match a compatible device. This is the error message that I have been getting 3 times in a row:
"Your unlock request was denied because the IMEI number doesn’t match a device that’s compatible with the AT&T network.
Check the IMEI number by dialing *#06#, or check the device settings, and then submit a new request."
This is of course nonsense, since I have been using my iPhone on the AT&T network for 2 years. I triple checked the IMEI number and it is correct. The device gives me the same correct number either when I look it up through device settings or when I dial *#06#. This iPhone - purchased through Apple and activated through AT&T - was on a 2-year plan and is now paid off.
I really need to unlock this phone. Customer service can't or won't help. Why can't this issue not be fixed by a simple phone call?
Thanks in advance for any help.
Markus
jpando
New Member
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1 Message
3 years ago
@ATTMobilityCare I cannot unlock my iphone 8 plus and keep getting the response"Your unlock request was denied because the IMEI number doesn’t match a device that’s compatible with the AT&T network.
Check the IMEI number by dialing *#06#, or check the device settings, and then submit a new request." I need my device unlocked and need help please!
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Bngulley
New Member
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1 Message
1 year ago
I had the same issue. Paid 999 dollars for mine and basically what I found out is, the guy who gave me my phone when I went to pick it up, gave me the wrong phone. Same model different color. Because of their mistake the imei # wasn't matching and their's nothing they can do to fix their mistake. I had to use a 3rd party service to unlock my phone which worked! I'll never use at&t again and it was my first time. They kept saying I changed the imei # lol. Yeah they (Edited per community guidelines)! Unlockboot.com saved me, 60 bucks and it was unlocked in 24 hours.
(edited)
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