Mentor
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17 Messages
Device Unlock Error - AT&T says IMEI number doesn't match a compatible device
I can't unlock my iPhone 6 (which is out of contract) because AT&T claim the IMEI number dosn't match a compatible device. This is the error message that I have been getting 3 times in a row:
"Your unlock request was denied because the IMEI number doesn’t match a device that’s compatible with the AT&T network.
Check the IMEI number by dialing *#06#, or check the device settings, and then submit a new request."
This is of course nonsense, since I have been using my iPhone on the AT&T network for 2 years. I triple checked the IMEI number and it is correct. The device gives me the same correct number either when I look it up through device settings or when I dial *#06#. This iPhone - purchased through Apple and activated through AT&T - was on a 2-year plan and is now paid off.
I really need to unlock this phone. Customer service can't or won't help. Why can't this issue not be fixed by a simple phone call?
Thanks in advance for any help.
Markus
bison_dreamer
Contributor
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3 Messages
7 years ago
Jessica - Is this a private message? I hope. If not, would you tell me how to send you a private message, please?
My cell number is ***.
There already is a case open, but there has been no response and I am leaving the country. Could you please help expedite the open case?
Thanks.
Dan ***
[Edited for privacy. This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
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ATTHelp
Community Support
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232.1K Messages
7 years ago
Hello @bison_dreamer,
This is on the public forum. Please log into the AT&T forums and there will indicator towards the upper right. Please make sure to reply to the private message so we keep your information private. If possible please remove your cell number as I believe most of the mods have left for the day.
Jessica, AT&T Communtiy Specialist
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GaryDM
Moderator
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44 Messages
7 years ago
Hi @bison_dreamer,
You can send a private message to ATTCares using the following link: https://forums.att.com/t5/notes/composepage/note-to-user-id/60.
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Lucasprk
Voyager
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3 Messages
7 years ago
I entered with request to unlock my cell phone, the request was denied, but my cell phone fits in all requirements, my phone was purchased from AT & T, but the answer from my unlock request says "Your unlock request was denied because the IMEI number does not match a device that's compatible with the AT & T network".
I researched AT & T forums and several users are with the same problem, an ADM said that the system is bugged, i need to unlock my phone as soon as possible, as I need it for work, and I try to use it with another carrier, i entered with the request Thursday and I waited until today for an answer of refused, I entered with the request again, but I am sure that will fail again, how we solved this problem?
thank you very much, I await contact
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SeasonsInTheSun
Explorer
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12 Messages
7 years ago
Same issue,no one help me.
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Lucasprk
Voyager
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3 Messages
7 years ago
ERROR AGAIN
Your unlock request was denied because the IMEI number doesn't match a device that's compatible with the AT&T network.
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Lucasprk
Voyager
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3 Messages
7 years ago
any help???????????????
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andrewes
Contributor
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1 Message
7 years ago
I, too, sent a request exactly as written by AT&T Cares. So far, I have not had any response.
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huy9294
Contributor
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2 Messages
7 years ago
I sent private message with information unlock request, plz help me
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huy9294
Contributor
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2 Messages
7 years ago
i got this problem 3 times in a row, Anyone help
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