Cellphone Damage/ blocked by store employee
Hi I desperately need information! today I went to an At&T store in order to get a new SIM card for my phone Iphone 8 Plus I don't know what happen that the employee start making some kind of changes in the SIM card that I already had and was going to replace for another. Shortly I was informed that my phone was blocked and there is no way to resolve it. So I ask what are my options they presented me the option of paying me $300 dollars for my device which originally cost 1000 .... what are the policy of at&t in cases of employee wrongdoing because now i have no phone and the store didn't take responsibility for there error. The only thing I ask that the phone that was damage by the seller to be replaced with new not damaged working properly Iphone 8 Plus its the fair thing to do. If someone have the kindness to help me and orient me what course of action I can take. Please I beg.