Contributor
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1 Message
Can't create custom greeting in my voicemail
I can't create a custom greeting in my voicemail (I have an iphone 5s), the screen is frozen. Help!
Contributor
•
1 Message
I can't create a custom greeting in my voicemail (I have an iphone 5s), the screen is frozen. Help!
ATTMobilityCare
Community Support
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15.2K Messages
9 years ago
Hello @allison.ash
I’m sorry to hear you’re unable to record a custom voicemail greeting.
Have you tried performing a soft reset on your device? (Press and hold Home and Power buttons until your device reboots)
Are you able to record a greeting by dialing into your voicemail? (Press and hold 1 on your keypad)
Have you turned Wi-Fi off and made sure that your phone can connect to LTE?
Please let us know in order to further assist you.
Thanks,
Michelle
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LadyPzaz
Tutor
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4 Messages
8 years ago
I've tried performing a soft reset several times. Also, pressing and holding 1 allows me to record a greeting but then sends it to my phone as a voicemail! Please help! 😒
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