The new iPhone 15
anjelachavez's profile

2 Messages

Friday, November 3rd, 2023 12:03 AM


i have tried everything with at&t . spend hours on the phone. they keep making excuse after excuse after excuse to give me a reason as to why they couldn’t unlock my iphone. im going to get a lawyer at this point because this is MY property. it is fully paid and still can’t get unlocked? 

Accepted Solution

ACE - Master


10.4K Messages

6 months ago

Did you use the online unlocking portal?  Is it coming back that there is still a balance due, even though it’s paid off?  Did you meet all the eligibility requirements, such as minimum time of active service?

2 Messages

6 months ago

yes , i tried everything and no, there is no balance due. yes i meet all the requirements. i don’t know why they won’t unlock it.

Community Support


231.3K Messages

6 months ago

Hey @anjelachavez, we understand this situation is difficult, but rest assured, we will find a solution for you.


We are going to initiate a DM to help you with unlocking your device. Please look out for a DM notification from us. (for your reference it is the bell icon on the top right-hand corner of the forums)


Looking forward to speaking with you!


Thank you for contacting AT&T Community & Forums.

Scarlett, AT&T Community Specialist

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