Contributor
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1 Message
AT&T can't find my phone I shipped back
Hi!
I accidentally shipped an iPhone 5S to you guys in December 16th (give or take a day) and the person I spoke to last week said you would send it back to me but I haven't seen it. Can you please tell me when I will be getting it back? My daughter broke hers and I need to give it to her.
Thanks!
I accidentally shipped an iPhone 5S to you guys in December 16th (give or take a day) and the person I spoke to last week said you would send it back to me but I haven't seen it. Can you please tell me when I will be getting it back? My daughter broke hers and I need to give it to her.
Thanks!
formerlyknownas
ACE - Sage
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117.2K Messages
9 years ago
Call customer service with the tracking number
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ATTMobilityCare
Community Support
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15.2K Messages
9 years ago
Hi @Lisaaubin
I’d be happy to help with your device return! If you could please send me a Private Message with the following information, I can certainly look into this for you and try to get the phone back to you as soon as possible!
If this helps, please mark this answer as an accepted solution!
Thanks,
Charise
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