New Member
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2 Messages
Unlocking Failure; "The Info You Gave Us Doesn't Match Our Records"
Hello,
So, I recently purchased an at&t branded phone. I went to the at&t website and requested an unlock code (as a non-customer). After a few minutes I went to check the status with my IMEI and request number and behold, "Your Info Doesn't Match Our Records... Please Review Your Information and Submit Another Request.. "
I am confused, because I am a non-subscriber, so I don't know what information would be incorrect. I read on this forum a post that mentioned new phones never used might have to be unlocked manually since they're not in the system.
Hopefully I can get to a solution soon, as I will be stuck without internet soon if I cannot get the phone to work on data.
OttoPylot
ACE - Expert
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24.8K Messages
9 months ago
Doesn't matter. If it's a 3G phone it won't work on AT&T's network as @GLIMMERMAN76 mentioned. AT&T is not going to contact Samsung to unlock a phone that won't work on their network.
(edited)
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GLIMMERMAN76
ACE - Expert
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23.9K Messages
9 months ago
The unlocking rules state a carrier has to try to unlock a phone. They don't actually have to do it if they no longer have the phones IMEI in there database. I mean why should they there is no carrier in the USA that is using old tech like that phone has.
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alexrios2001
Contributor
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35 Messages
9 months ago
Yes they do it with any manufacturer! Nokia S40/Symbian from AT&T can no longer be unlocked via code as when I submit an IMEI from a Nokia I get "The manufacturer doesn't have an unlock code for this device". It has nothing to do with after 2G/3G sunset! Unlocking requirements do not mention any network compatibility/VoLTE
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OttoPylot
ACE - Expert
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24.8K Messages
9 months ago
You're missing the point. As @GLIMMERMAN76 posted, if a 3G phone won't work with any U.S. carrier then it makes no sense for AT&T, or any carrier, to contact Samsung for unlocking codes whether the unlocking requirements specifically mention the 2G/3G sunset.
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TexasBrit
ACE - Expert
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18K Messages
9 months ago
Another irrelevant chatgpt response
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OttoPylot
ACE - Expert
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24.8K Messages
9 months ago
Should we remove it?
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GLIMMERMAN76
ACE - Expert
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23.9K Messages
9 months ago
It had a spam link in it
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OttoPylot
ACE - Expert
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24.8K Messages
9 months ago
I looked but didn't see it, that's why I asked. Thanks for catching it.
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alexrios2001
Contributor
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35 Messages
4 months ago
At the end finally got unlock code by filing FCC Complaint
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