Surface duo Request for Simlock Removal

Hello @yutaka, we can certainly understand your concerns with your unlock request. 

Please let us know how many days it's been since you've made the request? Also, let us know if you have the IMEI and device unlock information available. (We'd advise you not to provide that information here in public, we'll be able to gather in private.) This information will better help us determine the next steps for your unlock process. 

Look forward to helping!

Lynn, AT&T Community Specialist

Mr. Lin, AT&T representative

Sorry for the strange English of the machine translation

The SIM unlock procedure for the Surface duo was completed on
January 14, 2021 (Japan time).

https://www.att.com/deviceunlock/

We have the Device IMEI number.

As for the device unlock information, my
E-mail
Phone number
Do you mean my phone number?

Thank you for your continued support.

Hello @yutaka,

Thank you for informing us.

We recommend that you contact the seller of your device for further assistance with your unlock request inquiry.

Hope this helps!

Sean, AT&T Community Specialist

Mr. Shawn.
This url is for at&t's sim unlock acceptance, right?

https://www.att.com/deviceunlock/

The source of purchase is Amazon America, do you mean to contact Amazon America for im unlock requirements?

What I want to know is: https://www.att.com/deviceunlock/
The link in the email has been disabled and the status of the unlock is still pending.

Once again, I will describe the situation in bullet points.

1, Buy AT&T Simlock Surface duo at Amazon_Us:

2, Go to the AT&T simlock removal website and submit the removal request.  

      (https://www.att.com/deviceunlock/) 

3, I received an email after I applied.

     (24 hours to confirm your unlock request) 

4, I hadn't noticed the email and the link had expired.

   ( Hmm ... That confirmation link was only good for 24 hours.) 

5,  https://www.att.com/deviceunlock/ I tried to apply again, but the application status is pending and will not be accepted.

(Check your unlock statusCurrent status - Pending)

How can I change the status of my sim lock from pending?

If there is an appropriate contact point, please let me know.

Thank you for your response @yutaka.

Since you did not accept the e-mail conformation within the 24 hour time frame, you will need to wait for the pending request to time out. This normally takes about 30 days to do. You will then need to submit another request at that time.

We hope this helps! Thank you for contacting AT&T Community Forums.

Samantha, AT&T Community Specialist 

Thanks for the answer. I finally got the answer I needed.

Dear AT&T Representative

It's been 30 days and it's still pending.
What should I do?

Do I have to give up and discard it?