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The Samsung Galaxy Z Flip4
kayelynne0911's profile

Tutor

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6 Messages

Wed, Aug 15, 2018 9:54 AM

Replacement

I lost my phone so I began a claim to replace my phone as I have insurance.  Now, days later I found it. How do I cancel my claim?

Accepted Solution

Official Solution

ATTHelp

Community Support

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203.9K Messages

4 years ago

Hello @kayelynne0911.

We are happy you found your device!

From your smartphone, tablet, laptop/PC go to https://soc.att.com/2gVSCoq. Locate at the top ft the Web page Claim Status to cancel, or you can speak to Asurion by calling 888.562.8662.

Please let us know if you successfully canceled your insurance claim.

Kenneth, AT&T Community Specialist

Tutor

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6 Messages

4 years ago

Please cancel the claim on the Galaxy S8. I found my device.

ATTHelp

Community Support

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203.9K Messages

4 years ago

Hello @kayelynne0911.

 

As we do not have your information, we need you to go to the webpage https://soc.att.com/2xFGPEy and go to Claim Status, then select Cancel. Or you can call Asurion at 888-562-8662.

 

Dawn, AT&T Community Specialist

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