Tutor
•
6 Messages
Replacement
I lost my phone so I began a claim to replace my phone as I have insurance. Now, days later I found it. How do I cancel my claim?
Tutor
•
6 Messages
I lost my phone so I began a claim to replace my phone as I have insurance. Now, days later I found it. How do I cancel my claim?
Accepted Solution
Official Solution
ATTHelp
Community Support
•
231.8K Messages
6 years ago
Hello @kayelynne0911.
We are happy you found your device!
From your smartphone, tablet, laptop/PC go to https://soc.att.com/2gVSCoq. Locate at the top ft the Web page Claim Status to cancel, or you can speak to Asurion by calling 888.562.8662.
Please let us know if you successfully canceled your insurance claim.
Kenneth, AT&T Community Specialist
0
0
kayelynne0911
Tutor
•
6 Messages
6 years ago
0
0
ATTHelp
Community Support
•
231.8K Messages
6 years ago
Hello @kayelynne0911.
As we do not have your information, we need you to go to the webpage https://soc.att.com/2xFGPEy and go to Claim Status, then select Cancel. Or you can call Asurion at 888-562-8662.
Dawn, AT&T Community Specialist
0
0