Contributor
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1 Message
Regional Manager Contact
Hello,
Would someone be able to give me a contact number of email address for the California Regional Manager?
I have a serious issue with Att. If at all possible I need to speak with an executive about the mistreatment and unprofessional behaviors of Att customer service.
This is a very important request that I want handled ASAP. this situation has been ongoing for the past 5 months. I need a resolution and not with the reps at ATT call center.
ATTHelp
Community Support
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232.1K Messages
8 years ago
I’m shocked and sorry to hear that you were treated unprofessionally by any AT&T representative. We strive to be professional and friendly anytime you contact us and when something like this happens, it reflects badly on us as a company.
This is absolutely not tolerated, and while I don’t have the contact information for the regional manager in your area, I’ll be happy to reach out and help resolve any questions and concerns you have. We’d also like to get some information on your experience with us so we can send feedback to ensure this does not happen in the future.
Please keep an eye on your inbox and we’ll be in touch!
Tim, AT&T Community Specialist
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bbymcarlos
Contributor
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2 Messages
7 years ago
I would also like this information for a Southern California area CS manager for a mobility/billing issue. One of my accounts incurred a ridiculous international roaming usage cost due to a customer service representative not inputting a SOC code that would disable international roaming. The representative I followed up the issue with simply said "At&T has to pay the other carrier, and would only meet the incurred cost half way." I'm at awe. Why am I being penalized, even if it's "half", for someone's disregard and carelessness? I'd appreciate help with this matter.
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ATTHelp
Community Support
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232.1K Messages
7 years ago
Hello @bbymcarlos,
I would like to apologize for any misinformation provided by the representative regarding international roaming on your line. I know how important it is to make sure your account is taken care of. I would be more than happy to look into a resolution with you.
Did you request an international block be enabled on your line? If so, this should have been completed for you. I agree this is an issue which should be looked into in further detail. I would like to invite you to send a private message @ATTMobilityCare, so we can get this sorted out for you. Within the message, if I could please get your full name, account number, contact number and the best time to reach you. I would greatly appreciate it!
I am looking forward to hearing from you! Thank you for bringing this to our attention via the Community Forums, and have a wonderful day!
Tim, AT&T Community Specialist
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bbymcarlos
Contributor
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2 Messages
7 years ago
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ATTHelp
Community Support
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232.1K Messages
7 years ago
Hi bbymcarlos,
Thank you for reaching out in reference to your store experience. I do apologize the Private Message you sent did not reach us. If you have the time will you please resend the information you provided to @ATTMobilityCare. I would personal like to help in any way I can. I will be contacting you as soon as I receive your message.
Thank you for your time and have a fabulous day!
Tim, AT&T Community Specialist
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