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Mon, Sep 10, 2018 2:50 PM

Note 8 Security Update Not Recieved

Can I get the security update pushed to my new note 8?

 

I recently received a replacement so I lost the updates when I activated this one and it keeps saying my device is on the latest update, when I know it's not 

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ATTCares

Administrator

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107.8K Messages

2 years ago

Hello @Maddiarmstrong7.

Thank you for the post.

We will notify you over the air when the software update is available to install, or you can visit one of the 1000 Best Buy Samsung Experience Shop (SES) nationwide.

Kenneth, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

10 months ago

I went to an SES and they had no idea what I was talking about. An employee working in the Samsung area brought me to Geek Squad to ask and he said there is nothing he can do as far as updates.