Tutor
•
6 Messages
Not receiving messages
Hello
I have a Google Pixel 2 XL fully updares. I'm being informed by multiple friends that I haven't received their MMS message, missing multiple messages on group chats and now just not receiving texts from 1 on 1 conversations. I thought it was the texting app but I downloaded a new one and same problem. What can I do?
zwizard
Tutor
•
7 Messages
6 years ago
Wouldn't there have had to been an Android software update to facilitate this?
0
0
mindhead
Tutor
•
4 Messages
6 years ago
yoolyalana,
Does this mean MMS will work with Enhanced 4G LTE Mode activated?
0
0
yoolyalana
Tutor
•
6 Messages
6 years ago
Yes, MMS will work with Enhanced 4G LTE Mode activated. My understanding is that they updated on both the ATT and Google platform side so the update should have been pushed to the phone without interrupting the users.
0
0
danieldgill
Tutor
•
6 Messages
6 years ago
Man, I hope you're right. Was excited to see your post. Went right to a old message that has yet to download and boom - spinning circle of nothing. Won't download. Any word on if old messages that wouldn't load should, now? Or are those lost in Pixel 2/XL cyberspace forever? I did a restart and reset network settings, etc.... Thus far, I don't have a sample to judge by...other than the old one(s) that still won't load.
0
0
mindhead
Tutor
•
4 Messages
6 years ago
zwizard, I don't think a software update to phones would be needed if issue was on ATT network.
0
0
Notioning
Tutor
•
5 Messages
6 years ago
0
0
danieldgill
Tutor
•
6 Messages
6 years ago
3 group MMS messages in a new thread won't load.... No way this is fixed.
0
jwhitsell
Tutor
•
4 Messages
6 years ago
individual). It seems to be fine now. I haven't seen the "message
downloading" error yet.
0
0
Djia45
Contributor
•
1 Message
6 years ago
This has been going on for over a month for me. I use my phone for business, like I'm sure a lot of other people do, and others rely on texting to communicate with me. I can't afford to wait for a fix that doesn't seem like a priority at all based on the total absence of communication (same with google). I tried to get a refund for the pixel 2 xl from google but was rejected. Therefore my only option is to go to another carrier. What a pain.
0
0
Electrohead
Tutor
•
5 Messages
6 years ago
I've had this issue with a Pixel 2 XL since I've owned it, starting Christmas. I've tried everything (i.e. sim card, reset, clear cache, APN, etc.). Nothing worked. So I disabled Enhanced LTE as per many suggestions on forums here and Reddit. I thought that did the trick - until today. Missed an original multi person text. The only reason I knew I missed it, is because a reply from one of the people showed up. So disabling Enhanced LTE did not solve the issue. ATT tells me that they do not guarantee that ALL featured will work on a "unsupported" phone. Google support is saying they will document the issue LOL. My only other option is to get a replacement phone. But I hate to do that because Google doesn't send you a new phone, which I paid $1000 for - they send you a refurbished one. The other option is to go back to an iPhone, which worked fine up to me switching to Pixel 2 XL.
0
0