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The Samsung Galaxy S24
Kakina94's profile

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Friday, October 18th, 2019 2:18 PM

My s9+ is still stuck on 8 i want to update it to the latest and newest software

My s9+ is still stuck on 8 i want to update it to the latest and newest software 

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Community Support

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232.1K Messages

5 years ago

Greetings @Kakina94!

 

In order to assist with your case we'll need to know more about your case. When attempting to update your phone, make sure that it's connected to Wi-Fi.

 

You will probably need to disable LTE:

  1. From your Home screen, swipe up or down from the center of the display to access the apps screen.
  2. Navigate to SettingsConnections > Data usage.
  3. Tap the Mobile data switch to off to disable.
  4. If prompted, tap Turn Off to confirm.

Let us know how this worked for you.

 

Lar, AT&T Community Specialist

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