4 Messages
Lol, need some help here
Well, actually i got my s21 ultra from a UAE website that sells refurbished phone, but it appears that the phone im holding it was locked from AT&T and now its unlocked, but the most important thing that it doesn't receive an update, note that the version of Android should be 14 on my s21 ultra but its 13 and when i search for an update it tells me that my phone is on the latest update, so how should i slove this problem? Or nothing will gonna gelp me at all ?, I knew this phone was locked before cuz i put the imei on a IMEI check web
Accepted Solution
dwill05
ACE - Master
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10.7K Messages
4 months ago
Take it back to the seller and get a refund. There is nothing that can be done for you. AT&T doesn’t sell phones in the UAE, and AT&T Samsungs can’t get updates unless they are connected to AT&T’s cell network.
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Accepted Solution
Juniper
ACE - Expert
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32.3K Messages
4 months ago
AT&T branded phones only receive their updates on their network, their SIM. Doesn't matter if it is unlocked. So you cannot get updates on your phone because you're not on AT&T. And even if you were, those updates don't transmit out of country.
There is the option of purchasing a manufacturer unlocked phone. These are not made with any carrier specific software. So you don't have the issue of having to get updates from a specific carrier's network.
Return the phone and get a refund. Then get a phone for where you actually live instead of a phone that is for the United States (regardless of what U.S.A provider it is).
(edited)
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Juniper
ACE - Expert
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32.3K Messages
4 months ago
Phone must be AT&T branded, used on the AT&T network with an AT&T SIM card. You can try running a manual update, but if it doesn't find any then it may have to receive it automatically after it has been in use for some time. There is no guarantee on when an automatic update would happen.
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A_guy_need_some_info
4 Messages
4 months ago
Well that's the problem, i cant get a AT&T sim and i cant use their network, and i dont have any relationship in fact that im living outside the US country so this could be more difficult to solve this problem, at first i thought if a locked phone got finally unlocked by the carrier it will receive any update that comes from the factory without any permission from the carrier of the phone, so i don't how to deal with this.
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ATTHelp
Community Support
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232.2K Messages
4 months ago
Hi there! We understand you are concerned about your phone. However, the Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review ourContact Us page, and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Thank you,
Hella, AT&T Community Specialist.
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A_guy_need_some_info
4 Messages
4 months ago
Guess that what I'm 'bout to do, thanks man i appreciate it.
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Juniper
ACE - Expert
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32.3K Messages
4 months ago
Those updates are carrier specific as they have to accommodate carrier specific requirements. As such not being on the AT&T network, even more so being out of country, you cannot get the update.
In this situation, buying a phone from the manufacturer (so unlocked from them) is preferred. That way there is no carrier specific software and you can get any needed updates directly.
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ATTHelp
Community Support
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232.2K Messages
4 months ago
Hello @A_guy_need_some_info,
We hear you, and want to help you with your device update issue.
In response to your inquiry I would like to inform you that software updates are rolled out by the manufacturer however that can be a reason why you are getting a notification stating your phone is on the latest update. I request you to wait till it reflects in your device as Samsung has to roll out the software update for your s21 ultra.
I hope this information helps.
Looking forward to hearing from you!
Thank you,
Jessica D, AT&T Community Specialist.
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A_guy_need_some_info
4 Messages
4 months ago
From ur meaning that if my phone got officially unlocked, i will receive any update from the manufacturer normally and not by the carrier, right?
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ATTHelp
Community Support
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232.2K Messages
4 months ago
Hello @A_guy_need_some_info,
We understand how important it is for your device to be updated to the most recent software, and let's get you the information you are looking for.
In response to your question, as previously stated, software updates are initially released by the manufacturer once they are ready, and AT&T only rolls them to customers. Also, you'll need to ensure that you are located in the United States, and connected to our wireless network, so the software installation is not interrupted.
In addition, you can refer to update your phone or device software for additional information.
Let us know if this information helps!
Thanks for visiting AT&T Community Forums.
Kelly, Community Forums Specialist.
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