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Wednesday, February 1st, 2017 2:55 AM
5 months ago
7 years ago
Hey there @Ghostgypsy!
Thank you for reaching out to us here on the Community Forums! I completely understand how important it is to know if a SIM card is active. I would love to be able to help you out in this situation.
The best way to see if the SIM is active would be to insert it into a device which has a compatible SIM card slot. The good news is inserting any older SIM card into a phone will not harm the phone in any way or change any of the settings. If you put it into the device and you receive an error message of any kind such as SIM Not Provisioned or No SIM, chances are it’s not any good.
There are a few other ways to determine if a SIM card has expired as well. If at any point in time the SIM was previously activated, it will be inactive. Also if the gold part of the SIM appears damaged in any way there is a good chance it will not function correctly either. If you would like to look into activating the SIM card, we do have a great online article which does goes over activating SIM cards for phones.
These would be the best ways to determine is a SIM card is currently active or able to be activated. Right now, we currently do not have an alternate way of checking to see if it’s active without inserting it into a device.
I hope this helps! If you have any other questions, please feel free to let us know. We are always happy to help. Have a great rest of your week.
Austin, AT&T Community Specialist
I registered a new sim today and I didn't put it in my phone for about am hour later. After putting it I tried loading card and it isn't working. Please what should I do
Hey there @Alex_amarachi, we want to make sure you can use your new PREPAID SIM card.We highly recommend going to our device support page to sign in and search for your device. This page will be able to determine if your SIM card needs to be activated, and it'll give you a step-by-step walkthrough on how to activate your SIM card. You can go straight to our PREPAID SIM activation portal to activate your SIM using your ICCID, IMEI and service ZIP code. If you haven't already, you'll also need to activate your PREPAID service in order to receive PREPAID service.Once you've done all the above, powercycle your phone to troubleshoot this error. Let us know if this is still ongoing, so we can look into this within a DM if needed.Dylan, AT&T Community Specialist
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