Teacher
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8 Messages
Changing ownership on the AT&T tablet
I need to change the ownership of the tablet.
Do I have to go to the AT&T store or can I do it online.
Teacher
•
8 Messages
I need to change the ownership of the tablet.
Do I have to go to the AT&T store or can I do it online.
Accepted Solution
Official Solution
jexlude
Teacher
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8 Messages
7 years ago
Found out all I really had to do was go to my settings, then to Device, Backup & Reset, Then just hit the Factory data reset. That erases all the data on the tablet.
That was Exactly what I needed to do. The tablet was brand new and I had just wanted to change the ownership to a different family member.
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Gary L
ACE - Expert
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16.5K Messages
7 years ago
@jexlude You're still making payments on it or have a contract? If so, do a ToBR Transfer of Billing Responsibility - AT&T
https://www.att.com/tobr/tobrHomePage.rt
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Tylerrr93
Teacher
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23 Messages
7 years ago
You will need to have the account owner and yourself both present for the phone call. Customer service can process a Transfer of Billing Responsibility at 800-331-0500. Very rarely, certain situations can and do require a store visit. It's definitely worth trying to save the time by calling in and letting a phone rep help you process that!
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jexlude
Teacher
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8 Messages
7 years ago
I called this # but My situation is a little to complicated.. I'm not changing the billing It's staying in the family,so they said I needed to go into the store.
Thanks anyway Guys
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formerlyknownas
ACE - Sage
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117.5K Messages
7 years ago
@jexlude
For want of an accurate description..... How about My son Jimmy has been using a tablet, but he is giving it to his daddy, how do we remove Jimmy's information on the tablet?
As for ownership, the account and all device are "owned " by one person, the person who has the account in their name. No change of ownership as far as ATT is concerned.
Same with phones. If you want to hand down a phone, factory reset and swap the SIM card. You never need to contact ATT for this
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