AT&T Community Forums

can no longer access email on my iphone

As of 11/17/2020 I no longer get email on my iphone. The error I get says 'No password provided for "Sbcglobal"." i have tried multiple times by going through settings,accounts, Sbcglobal, (imap) account...and re-entering my password (it has NOT changed) all without success. I am at my wits end! What do I have to do to get my email back on my iphone 7.

Responses

ATTHelp

Community Support

•

231.5K Messages

3 years ago

Hi @sstgeorg

Thank you for reaching out to us. We'll be happy to look into this for you.

If you haven't yet, try checking the email app under Apps and see if it needs to be updated. If so, tap Update to do so. If this is a third party app, you may want to remove and reinstall the app. Make sure your device software is up to date.

Please let us know if either of these work for you. In the meantime, you can also try troubleshooting using our online diagnostic tool.

Darais, AT&T Community Specialist