Bypass google account

Greetings @jessjess,

Thank you for bringing this to our attention! Being able to regain access of your device is absolutely important. Let’s make sure we guide you in the right direction to get this taken care of!

Most Android devices include the built-in features, which allow you to enter the password associated with the Google account. For a great online support, Google offers a great article with steps on how to recover your phone! This would be the best course of action to take.

 
I hope you find this information useful. Have a great rest of your day!
 

Vanessa, AT&T Community Specialist