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J

New Member

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3 Messages

Thu, Oct 14, 2021 9:17 PM

Prepaid account ebb

I have been approved for EBB, and received my at&t som card I the mail today but I still have no service ? I was told to insert the card and the phone will be active its not what can I do ?

sandblaster

ACE - Expert

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54.5K Messages

2 m ago

Have you activated the SIM card? 

New Member

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3 Messages

2 m ago

It says that the sim was activated already. I'm not 100 % sure tho and I can't call at&t with no phone service

Constructive

Employee

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24.5K Messages

2 m ago

Have you tried 611 or borrow a phone to call? Put your old sim back in the phone and call. What make model of phone? 

ATTHelp

Community Support

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176.5K Messages

2 m ago

Hello @johnkrk1971, we'd be happy to provide you with the necessary steps for activating your AT&T prepaid service and device.

 

You'll need to finish the process online with activating your prepaid device by following the prompts and inserting the required information. (IMEI and SIM card number) 

 

If this step still doesn't help you'll need to visit the nearest retail location so that an agent can help you get connected on our network.

 

We hope this information helps and thanks for reaching out to the community!

 

Lynn, AT&T Community Specialist

 

New Member

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3 Messages

2 m ago

Galaxy s9+. I down loaded a text now app will call today my old sim no service. Thx

ATTHelp

Community Support

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176.5K Messages

2 m ago

Thank you for following up and sharing a update with us @.

 

If you have questions in the future, just return back and share more with us!

 

Thank you for visiting the Community.

 

Jonye, AT&T Community Specialist

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