AT&T Community Forums

Newly activated sim card has no service

I activated my prepaid sim card and I want to keep my number from Tmobile. I successfully activated the sim card, but I can't make phone calls or receive texts. I want to log in my prepaid account, but I can't get temporary password since I can't receive texts.

I used this number in att prepaid before. Is this a problem?

Responses

formerlyknownas

ACE - Sage

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117.6K Messages

6 months ago

So is your number ported? Did you pay for service?

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aide4222

2 Messages

6 months ago

I checked my credit card and it seems there's no transaction. I only activated the sim card, and I can still use my Tmobile card.

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dwill05

ACE - Master

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10.6K Messages

6 months ago

It sounds like your number port to AT&T didn’t complete.

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ATTHelp

Community Support

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232.1K Messages

6 months ago

We understand your concern, and we’re here to help you @aide4222.

We recommend you to please reach out to our Port Activation Center (PAC), at 888-898-7685 as they will be able to help you.

We hope this information helps!

Thank you for contacting AT&T Community & Forums,

Susan, AT&T Community Specialist

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