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rchaney's profile

New Member

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6 Messages

Tuesday, November 29th, 2022 7:08 PM

Move a post-paid AT&T NBI phone number to a pre-paid account?

I want to move a post-paid AT&T NBI phone number to a pre-paid account.

My old employer initially paid for my cell service, I owned the phone.

After they discontinued that perk, I assumed the payments and kept the number.

I spent two hours at the AT&T store and another two hours on five different AT&T support calls, all to no avail!

How do I do this?

ATTHelp

Community Support

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207.3K Messages

2 months ago

Hey there @rchaney, we understand you want to switch from AT&T post paid to prepaid, and we definitely want to provide you with more information on how to complete process. 

In order to switch to prepaid from postpaid, the following will need to apply:

  • Your current AT&T wireless account has been active for at least 30 days.
  • Your account isn’t past due.
  • Your current wireless bill isn’t combined with another service, like DIRECTV or AT&T Internet.
  • Your current line isn’t on a business account.

Also, you'll need to keep in mind:

  • You can’t switch to AT&T PREPAID during the two days before or the four days after your bill period ends. That’s when we calculate your usage for the month.
  • AT&T PREPAID accounts can’t be tax exempt.

Be advised, this change will need to be completed in an AT&T store. 

 

Feel free to reach back out if you have any other questions and thanks for contacting the AT&T Community Forums. 

 

Lynn, AT&T Community Specialist

ACE - Sage

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104K Messages

2 months ago

Is it still with the business? Or have you moved from the business to your own personal postpaid account?  

Is the area code the same as where you are living now?  There has always been a problem with cross-market migrations from postpaid to prepaid.

New Member

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6 Messages

2 months ago

Hi, the phone was originally on an AT&T business account starting in 2004.

The phone was transferred to my personal account when the business stopped paying for cell service in 2006.

I left the business in 2008 and have been using the phone ever since in the same area code that it was in originally in 2004.

The plan I am now in charges $0.50 for every text!

All I want to do is switch to a different plan that includes unlimited texts, and pre-paid seemed like a good choice.

The AT&T store can't figure out how to change my plan! 

Any ideas?

Thanks,

Richard

ATTHelp

Community Support

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207.3K Messages

2 months ago

Hello rchaney, we're here to help you with your plan change.

Let's meet in a Direct Message to discuss your plan change request. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the forums).

In the meantime, you can review AT&T Prepaid Plans.

Looking forward to speaking with you soon.

Carlton, AT&T Community Specialist

ACE - Sage

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104K Messages

2 months ago

Let us know how this turns out.  

My instinct is that the area code is out of Market. But that doesn't sound like the case from your last post.

New Member

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6 Messages

2 months ago

Hi, it's 12/2 and I'm attempting to connect back with ATThelp to make this happen!

ACE - Sage

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104K Messages

2 months ago

ATT help is just going to tell you you have to go to a corporate store to have your number migrated to prepaid. If your local corporate store won't do it, it's not because they don't know how.

If that's the case I would suggest you get all of your information together and Port your phone number to Cricket. Cricket is essentially AT&T prepaid under a different name. It can actually be a little cheaper because the taxes are rolled into the total cost rather than extra. You will need your postpaid account number, and dial *port# to get a port pin which is good for 4 days. Take that information to Cricket and have the move your number over and select a plan.

New Member

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6 Messages

2 months ago

I've already been once to my local AT&T corporates store.  They claim they can't do it because their webpage tools won't allow an NBI phone # plan to be modified.  I'll look into Cricket.  Thanks! 

ACE - Sage

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104K Messages

2 months ago

I still don't know what 'NBI phone # plan' means?  I'm guessing that bee might mean business and I might be industry. I don't know if this is a phone number that is dedicated only to AT&T postpaid

Once you moved it over to your consumer side, you would think that would relieve any ties to the business side of AT&T.

I would be interested to see what happens when you try to Port it out to a different service provider

New Member

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6 Messages

2 months ago

I'm not sure either what NBI means, something about business.  Anyway, I ordered a Cricket Sim.  I'll let you know what happens!

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