AT&T Community Forums

How to stop robo text messages charged to my prepaid account

Hi. Several weeks ago, I started receiving robo text messages on my cell phone. Unlike previous unwanted texts, which were simply annoying (and a little worrisome), but otherwise free, these recent texts cost me 20¢ each. I just refilled my account balance, haven't yet used my phone, and I've already lost calling time. Any solutions? How about a refund?

I appreciate any help that can be provided here. Thanks.

Alcatel 510A

Prepaid, 10¢-a-minute plan

--jjb

Responses

ATTHelp

Community Support

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232.1K Messages

4 years ago

Hello @janetjb,

Thank you for reaching out to us. To ensure you get the assistance that you need as quickly as possible, we encourage you to contact our AT&T PREPAID support team at 800-901-9878. Hope this helps!

Sean, AT&T Community Specialist

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J

janetjb

New Member

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4 Messages

Sean@ATTHelp

Thanks for your suggestion. Sorry for my delayed response. Unfortunately, I'm on your 10¢-a-minute plan, so your 800 number isn't free for me, and your 611 line is apparently no longer staffed. Even so, I'm guessing that the only way I can avoid robo text messages is to completely eliminate all of my phone's text message ability (in/out). Anyhow, that's what I'll try next. I really can't afford to finance these attempted scams. Besides, I might fall for one!

Thanks again. I appreciate your helpfulness.

--jjb

P.S. Case closed, please. Sorry. Nothing more needed.

--j

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4 years ago

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