New Member
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3 Messages
Disconnected Phone Number
Hi, I am abroad and unable to call AT&T customer service in the United States. However, my number has been disconnected and I want to make it active again. How do I do that?
New Member
•
3 Messages
Hi, I am abroad and unable to call AT&T customer service in the United States. However, my number has been disconnected and I want to make it active again. How do I do that?
sandblaster
ACE - Expert
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64.7K Messages
4 years ago
Disconnected how? Prepaid does not roam internationally except Canada, Mexico and select European countries. If you think your number is disconnected because you get no service, you aren’t supposed to get service. If your number is disconnected because your account has been closed, there is nothing you can do.
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Bundle8
New Member
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3 Messages
4 years ago
Sorry that I didn't make it clear initially. Today I tried logging into my AT&T account on the AT&T prepaid website and was given an error with the message "Your Account Has Been Disconnected. Please contact customer service".
How do I recover my number since I cannot call customer service as I am abroad?
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sandblaster
ACE - Expert
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64.7K Messages
4 years ago
Again, need to know why it’s disconnected. Account access is blocked from most locations abroad so not being able to login is normal. A prepaid account is automatically closed if the account balance is $0 for more than 60 days. When is the last time you paid? If your account was closed, you can’t recover it, the number is lost. If your account is still open, you just need to refill but without account access, the only way to refill is to call.
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Bundle8
New Member
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3 Messages
4 years ago
The account had $0 in it for over 60 days and that answers my question. Thanks for your help!
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