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DaianaFranca's profile

2 Messages

Wednesday, November 15th, 2023 3:41 PM

Cancel Prepaid SIM Card

Hello!! 

I would like to cancel AT&T Prepaid SIM card. I want to cancel because I out of the country. I cannot activated this card.

Accepted Solution

Official Solution

Community Support

 • 

229.9K Messages

4 months ago

Hey there @DaianaFranca,

We got you, let's get you the help you need.

 

A prepaid line gets cancelled automatically if not paid, so all you need to do is ignore the bill and your prepaid line will get cancelled.

Ensure that you disable auto-pay  so that your bill does not go through automatically.

Stop AutoPay Online ATT

If you manage your account online, you can also stop autopay by logging into your account:

  1. Log in to myAT&T.
  2. Hover over Bill & Payments at the top of the page, and then select Manage AutoPay.
  3. Select Discontinue AutoPay.
  4. Select Submit.

Please feel free to reach us back if you have any further questions.

 

Thank you for contacting AT&T Community & Forums,

JamesR, Community Forums Specialist

2 Messages

4 months ago

Hello! 

I would like to cancel auto payment. I got prepaid SIM card and I want to cancel it . 

I am looking forward to cancel this.


thanks

Daiana

ACE - Expert

 • 

27.5K Messages

4 months ago

A prepaid line gets cancelled automatically if not paid, so all you need to do is ignore the bill and your prepaid line will get cancelled.

Ensure that you disable auto-pay  so that your bill does not go through automatically.

Stop AutoPay Online ATT

If you manage your account online, you can also stop autopay by logging into your account:

  1. Log in to myAT&T.
  2. Hover over Bill & Payments at the top of the page, and then select Manage AutoPay.
  3. Select Discontinue AutoPay.
  4. Select Submit.

🙄

Community Support

 • 

229.9K Messages

4 months ago

Hey @DaianaFranca, I hope you're having a great day. Thank you for reaching back to us.

As the ACE mentioned correctly, "A prepaid line gets cancelled automatically if not paid, so all you need to do is ignore the bill and your prepaid line will get cancelled.

Ensure that you disable auto-pay so that your bill does not go through automatically".

Stop AutoPay Online ATT:

If you manage your account online, you can also stop autopay by logging into your account:

  1. Log in to myAT&T.
  2. Hover over Bill & Payments at the top of the page, and then select Manage AutoPay.
  3. Select Discontinue AutoPay.
  4. Select Submit.

Thank you for contacting AT&T Community & Forums,

MatG, Community Forums Specialist

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