At&t prepaid online account is locked

What do you mean by locked? I’ve never heard of a prepaid account being locked. 

Hello @Trell42, we'd love to provide you with steps for resetting your online AT&T Prepaid password or pin.

In order to process an online account reset, you'll need to:

1. Go to the AT&T PREPAID sign-in page.
2. Select Forgot Password.
3. Enter your wireless number and choose Request Online Password or Request 4-Digit PIN (you can select both).
4. Select Send PIN Temporary Password. We’ll send a text with a temporary password. Have Wireless Home Phone? We’ll call you with your info.
5. Enter the temporary info and select Continue.
6. Follow the prompts to create a new online password or four-digit PIN.

Good to know: If you sign in with wrong info three times and then reset your password, we'll remove your stored payment info. It’s for your security. Make sure to re-enter your payment info when you sign in with your new password.

We hope these detailed steps help and feel free to reach back out if you require any additional assistance. 

Thanks for contacting the AT&T Community Forums.

Lynn, AT&T Community Specialist