7 Messages
Arrogance
I need to get the remaining prepaid money over to my new phone after my original phone was lost. 
7 Messages
I need to get the remaining prepaid money over to my new phone after my original phone was lost.
Accepted Solution
Official Solution
formerlyknownas
ACE - Sage
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118.2K Messages
24 days ago
I assume that because you lost your previous prepaid phone you also lost the SIM card that was in it? If that's the case you have to go to an AT&T store with your ID, prove that the prepaid account is yours and have them make you a new SIM card with your old phone number on it
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OttoPylot
ACE - Expert
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24.8K Messages
24 days ago
Did you read the TOS for prepaid plans? What does it say?
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skeeterintexas
ACE - Expert
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27.9K Messages
24 days ago
Moving to Prepaid forum
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GArroganceTexas
7 Messages
6 days ago
When ATT seeks an acquisition, a pile of complaints at DOJ scuddles it.
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formerlyknownas
ACE - Sage
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118.2K Messages
6 days ago
The word is spelled
"Scuttles"
Which has absolutely nothing to do with you providing proper ID to reclaim your prepaid service and number
(edited)
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GLIMMERMAN76
ACE - Expert
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23.9K Messages
6 days ago
@GArroganceTexas
There are none left by the way and the DOJ could careless. FCC has more bite with carriers than DOJ. Alphabet agencies out of the way this is YOU problem not a ATT problem. YOU lost your phone YOU failed to provide evidence you own the account. YOU have to do this at a ATT company owned store. This will not get fixed over the phone or at a authorized retailer.
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