New Member
•
2 Messages
View and download call history
I attempted to Follow the instructions from the posted "Help" link: https://www.att.com/support/article/u-verse-voice/KM1001418/
Step #1 "Go to Phone Features. " takes me to my "Account home page"? Step #2. "Select the Call History tab. " Does NOT exist!!! so much for help? I'm trying to get the call logs for Jan. 2021? They no longer show on my paper bills :(
Accepted Solution
Official Solution
ATTHelp
Community Support
•
231.7K Messages
2 years ago
Thank you for reaching back out @bicyclist.
In addition, to the information provided by @formerlyknownas. For wireless accounts your can view and download your call history for your Samsung device up to 16 months by following the these steps:
We're here if you have any questions. Thank you for contacting AT&T Community Forums.
Alasani, AT&T Community Specialist
0
0
Accepted Solution
formerlyknownas
ACE - Sage
•
117.3K Messages
2 years ago
@bicyclist
For your Wireless usage, you have to login to your wireless account...
Current
https://www.att.com/support/article/wireless/KM1009269/
History
https://www.att.com/support/article/wireless/KM1048294/
0
formerlyknownas
ACE - Sage
•
117.3K Messages
2 years ago
Uverse phone should be in home phone section... Moving
0
0
spoom2
Expert
•
19.4K Messages
2 years ago
The call log is only for digital service, not for traditional landlines. Are you sure you have AT&T Phone, formerly known as U-verse? If you do have digital service and the Website isn't working you'll need to contact tech support.
0
0
ATTHelp
Community Support
•
231.7K Messages
2 years ago
Hello @bicyclist, we are here to help with viewing and downloading call history.
There are some steps I would recommend trying. Let’s get started!
Get more information on viewing and downloading call history.
If the call history is further back than your device has, I would recommend going online to att.com and signing into your account. By doing this you can look at your call history, the phone numbers you called and how long the call was. Go to billing & payments, open the month you want and scroll down till you see the call history.
Only other way to pull a call history on besides going into your device or online would be going into your local AT&T Company store. You can go to our Store Locator Tool, type in your City, State and Zip Code.
Hope this helps!
Mellira, AT&T Community Specialist
0
0
bicyclist
New Member
•
2 Messages
2 years ago
@formerlyknownas & @spoom2
This is for my ancient: Samsung SGH-i257 (Wireless Phone)
...so NOT a "Landline" or "Uverse phone" (whatever that is?)
I've always done the "Paper billing" as it use to list all the calls, I'm sure that providing that info on that paper bill is too difficult for AT&T - now?
Rather disappointing that @ATTHelp list the same OLD link that I listed:
Get more information on viewing and downloading call history. I mean come on!
0
0
spoom2
Expert
•
19.4K Messages
2 years ago
The link you provided is for digital home phone service. That's why it was assumed that's what you were asking about since you didn't state it was for wireless service. Back to wireless.
(edited)
0
0