Voyager
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19 Messages
New phone (pixel 8 pro) showing up as "unknown device" in "My Wireless" page
In the past, when I switched cell phones, the AT&T account page has always immediately recognized the type of phone associated with a phone number. Thus, for example, my daughter's phone numbers each show a picture of the phone with their phone number, and when I click on that, I can see what model iphone they are currently using. Similarly, before we changed phones, my wife's number showed up with the make and model of her samsung phone and my number correctly showed a pixel 5.
My wife and I have both switched to a Pixel 8 pro. Now, instead of a picture of the phone, there is just an outline of a generic phone and phone number. When clicked on, it shows "Unknown Device"
I have two questions:
1. Should I care? In other words, does it matter if AT&T recognizes the phone? (No trouble connecting phone or using on the network).
2. Does anyone know why Pixel 8 pro not being recognized. It's no longer a particularly new phone. Bought it directly from google.
ATTHelp
Community Support
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232.9K Messages
6 months ago
Hey @mazeltov, thank you for reaching out to us. We're here to help you.
To take a deeper look into this situation regarding the wireless device, we'd need to move this conversation into a DM.
I am sending you a private message (PM) to help in this matter. Please look out for a chat notification towards the top right corner of your page next to the bell icon and reply to my message with your specific account details.
Looking forward to connecting with you, thank you for contacting AT&T Community Forums.
Bruce, AT&T Community Forum Specialist
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mazeltov
Voyager
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19 Messages
6 months ago
Signed on to DM this morning, authenticated, and received message that "Thanks for verifying your account. Your case is now in line to be assigned to an expert who’s eager to help. ~Your AT&T automated assistant"
Stayed on as long as I could, but never heard from at&t rep.
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ATTHelp
Community Support
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232.9K Messages
6 months ago
Hello @mazeltov, we hear you, and want to help get this sorted. I really understand that you need to get your answers, and you have been waiting. I would request you to please check your DM.
We are going to initiate a DM to help you with your concern regarding the issue.
Please look out for a DM notification from us. (For your reference it's the bell icon on the top right-hand corner of the forums)
Looking forward to speaking with you!
Thank you for contacting AT&T Community & Forums,
MatG, AT&T Community Specialist
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