3 Messages
Need to unlock it for me.
I'm abroad now. Your card has no signal, so I can only use foreign cards temporarily. You need to unlock it for me.
3 Messages
I'm abroad now. Your card has no signal, so I can only use foreign cards temporarily. You need to unlock it for me.
Accepted Solution
Official Solution
JefferMC
ACE - Expert
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35.3K Messages
9 days ago
You would need to unlock it yourself at https://att.com/unlock , assuming that the phone meets the qualifications listed there. Does it?
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HAN6305
3 Messages
9 days ago
My device is now in the contract period, but the device is abroad. I can't use a foreign card. I need to unlock the device. When I return to China, I still use the card in the contract.
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dwill05
ACE - Master
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10.5K Messages
9 days ago
The requirement for the phone to be eligible for unlocking is that the phone be completely paid off. If you are still paying for the phone, you can’t unlock it for use with non-AT&T SIMs. These are the requirements.
https://www.att.com/deviceunlock/
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ATTHelp
Community Support
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231.7K Messages
9 days ago
Hello @HAN6305, we hear you and understand the importance of Device Unlock.
Let's get the help you need!
Find out if you can unlock your phone, Android tablet, or mobile hotspot, and then submit a request. Get unlock requirements by visiting the following link : Device Unlock Eligibility.
Good to know: Don't have an account with AT&T? You can still unlock an AT&T device as long as it meets all requirements.
Hope this information helps!
Keep us updated.
Thank you for contacting AT&T Community & Forums,
Ken, AT&T Community Specialist
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atellotg
4 Messages
8 days ago
I have an iphone 13 paid off. I cant unlock the phone online yet. What can I do? Thanks
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JefferMC
ACE - Expert
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35.3K Messages
8 days ago
Complete the requirements for unlocking the phone, then unlock it online.
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atellotg
4 Messages
8 days ago
The case is I had an account with att now it is cancelled but I have the phone locked. It is paid off and it has all the requirements to unlock but I cant do it online. I cant speak to a representative because the account is closed and the auto phone system continue asking the account number and everything it doesnt work. How can I talk to a representative to resolve this ussue?
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JefferMC
ACE - Expert
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35.3K Messages
8 days ago
AT&T phone representatives will direct you to the online portal. That's where you do it. WHY "cant you don it online?" If the phone isn't active on your account right now, be sure to follow the non-customer path (so that you don't enter a phone number and get prompted for the phone's IMEI instead).
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atellotg
4 Messages
8 days ago
It shows this:
"You have a past due balance on your account
(edited)
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Juniper
ACE - Expert
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32.2K Messages
8 days ago
@atellotg
How long ago was the account canceled? If too long ago the IMEI may have been purged from the system. If so you would need to call AT&T to see if they can research it. However, are you the original purchaser of the phone from AT&T or did you get it from someone else? If the latter then the original owner must settle their debt before anything can be done.
Also, NEVER post your IMEI in a public forum.
(edited)
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