MyATT app won’t load account overview

Hello @jengee73,

We'd be more than happy to take a closer look into why your myAT&T app isn't loading correctly.

Does this also occur when you sign in to myAT&T on our desktop website?

Please let us know.

In the meantime, we recommend that you delete and reinstall the myAT&T app on your wireless device to see if that resolves the issue.

We hope this helps and look forward to hearing back from you soon!

Sean, AT&T Community Specialist

My phone is doing the same thing. I have uninstalled the app, reinstalled the app, deleted my log in info, re-entered my log in info and still nothing. It is really frustrating when I’m trying to pay my bills. 

Hello @StacyMcEntarffer ! Allow for us to further investigate into the myAT&T App error you have been receiving!

We appreciate the detailed response on the troubleshooting steps you have undergone! However, we would need just a little more information from you to gain a better understanding of the situation:

• What is the make and model of your mobile device? Has it been updated to it's latest version available?
• Have you tried clearing the myAT&T app's data and cache? 
• If the issue still persists, have you tried making payments online? Is it giving you any errors when you access the online site?
  • Please provide as much information as possible so we may be of further assistance to you. As well as, trying to make the payments online and relaying the site's functionality on your device.

We kindly await your response!

Ty, AT&T Community Specialist

I am having the same issue for months now. I have Uninstalled and reinstalled the app multiple times. I cleared the data and cache just today since I had not tried that. No change. I even unplugged my router all night last night. Mostly in an attempt to get my boys offline and in bed since my app is not working. Again no change. I have no issues connecting to the router or my att website and making payments online. It is isolated to an app issue. I have an android phone. Galaxy S22 with the latest updates. Can someone please point me to a solution that works because I need access to my Internet controls so my 13 to 17 year old kids will sleep at night.

Thank you!