2 Messages
Max
I'm trying to sign into Max and it keeps saying that I no longer have a subscription. I contacted Max and they said that it expired on Dec 26th, but its included in my plan and i made no changes to my plan and have confirmed that it is listed as a feature of my plan. Max customer care told me to go to my att account and click on the hbo max activate tile, but there is not one on my account.
ATTHelp
Community Support
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232.8K Messages
6 months ago
Hey there @karissa1979, we understand you're having trouble with logging into your HBO Max, we're here to help you and get this fixed for you.
Due to the nature of your request we will have to authenticate your account and proceed further to have a deeper look into this situation.
We have initiated a DM with you to provide the assistance you require. Please meet us via DM (The chat icon is located next to the bell icon in the upper right-hand corner of the page)
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karissa1979
2 Messages
6 months ago
I chatted into a representative online, he was able to fix my issue super quickly! thank you!!!!
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OttoPylot
ACE - Expert
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24.8K Messages
6 months ago
Hopefully Max will continue to honor the legacy AT&T accounts going forward. Glad you got it working.
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ATTHelp
Community Support
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232.8K Messages
5 months ago
Hey there, thank you for confirming that the issue has been resolved.
Do let us know if you require any further assistance? We would love to resolve it as soon as possible.
Please feel free to reach out for further assistance.
Thank you for reaching out to our AT&T Community.
-MatG, AT&T Community Specialist.
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