Max not working with our ATT account

Hello @PostM,

Thank you for bringing this to our notice, I grasp the situation that you are facing right now, let us work together to find the correct results

Here are some troubleshooting steps we recommend: 

If Max isn't working as expected after you sign in:

.  Use another device to check your internet connection
.  Turn your device off and back on
.   Make sure you’re using the latest version of the Max app
.   Delete the Max app from your device and reinstall it

If you are still facing the issues, plase feel free to revert and I would be happy to help.

Thank you for contacting AT&T Community & Forums,

Andrew, AT&T Community Specialist