Contributor
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1 Message
Family map not able to locate iPhone 5!!!
Please help! The family map service is giving a message of "not able to locate" one of the numbers on my plan.. . It is an iphone 5 and we were able to locate this number before the phone/software upgrade. The phone is on and in clear range. It seems like a glitch with the new iPhone software. Is there a fix out there?
Thanks in advance!
Redjack18
Contributor
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1 Message
11 years ago
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dizzypig44
Contributor
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1 Message
11 years ago
When is this expected to be fixed?
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jamileh
Former Community Manager
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5.2K Messages
11 years ago
Hey all - please take a look at this post for more info (and great news!) about using FamilyMap with an iPhone5.
http://forums.att.com/t5/Account-Features/AT-amp-T-FamilyMap-and-iPhone-5/td-p/3450091
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cheech328
Mentor
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20 Messages
11 years ago
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dmwolff
Teacher
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3 Messages
11 years ago
I have complained to ATT customer support that their proposed "solution" of the campanion app is not acceptable and if they think it is then they don't know their customers for familymap very well. This would have worked if my son was 5 years old (he wouldn't have a cell phone then anyway) but does not work for a teenager.
I find it amazing that if I text my son, ATT can somehow manage to find his phone to deliver the text, but they can't tell me the location of the cell tower that was used?
Unfortunately, I don't know if other carriers have solved this with the iPhone5 yet. If they have, I will take the four phones on my cell plan instantly to them.
I think more people need to complain to ATT because, in their minds, they have the problem solved and their technical department is NOT going back to the drawing board.
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dmwolff
Teacher
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3 Messages
11 years ago
So is there a way to say that this is not an acceptable solution or to vote a thumbs down? Please do a little research on your customers for familymap... particullarly parents of teenagers... before you claim that this campanion app is great news!
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bfogelstrom
Teacher
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18 Messages
11 years ago
My 2 kids have iPhone 5's and I cannot locate them any longer with Family Map. Thumbs down!
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jamileh
Former Community Manager
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5.2K Messages
11 years ago
Hi, please take a look at and download the Companion app so you can locate the iPhone 5 using FamilyMap.
http://forums.att.com/t5/Account-Features/AT-amp-T-FamilyMap-and-iPhone-5/td-p/3450091
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jamileh
Former Community Manager
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5.2K Messages
11 years ago
I'm sorry you're not happy with the Companion App. I've taken your feedback to the team who owns the app. I appreciate your comments about it.
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locomania
Contributor
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1 Message
11 years ago
Jamileh, I think you misunderstood - the problem is not that people are not happy with the Companion App - it is that people are not happy that AT&T requires the Companion App to locate an iPhone5! Your feedback should be taken to AT&T, not the Companion App developer. The problem is that it is very simple for someone to remove or disable the app so that they can't be located.
By the way, family locator with iPhone5 works fine on the Sprint network in case anyone needs to have this working and agrees that the Companion App is not an acceptable fix.
Jamileh: we would like to hear any technical explaination as to why Sprint can make family locator work without a Companion App, but AT&T could not. What's different about the iPhone5 vs. all other phones? What's different about the Sprint network?
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