AT&T Community Forums

Customer service not answering phone

I have several issues I am unable to resolve. 1) How much will it cost to get a landline installed? 2) since DirectTv won't schedule an appointment for installation at my new home, could you provide my phone discount for adding another service (like a landline or Internet)? (I'm going to have to drop DirectTv) 3) I need the landline anyway, since AT&T drops all my calls at my new address 4) thanks if you can help: I HATE the useless automated answering services that waste my time, don't answer any of my questions, and won't connect me to a real person, or a person who can solve problems

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RepMarvin1vpyj

New Member

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1 Message

4 years ago

I have been on the phone and chat waiting to talk to someone over 2hrs and just paid an almost $300 phone bill this (Edited per community guidelines)

(edited)

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B

Bond

New Member

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1 Message

4 years ago

If Att gave me 60 days of service why did they charge me.this month?

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Constructive

Former Employee

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32.9K Messages

@Bond 60 days of free service? what service? they are not shutting off service for 3 months for not paying and waiving late fees but you still have to make up those payments, now if your taalking about first net then they are giving 3 months of free service

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.

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4 years ago

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Janeybug67

Customer service not answering phone

RepMarvin1vpyj

Bond

Constructive

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Janeybug67

Customer service not answering phone

RepMarvin1vpyj

Bond

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