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Lopez87's profile



1 Message

Friday, January 4th, 2019 9:29 PM

Att thanks love event ticket problems

Every time I try to see the live event tickets on fridays I can never access the app always says not connected to the internet and I AM. It’s been 3 fridays I’ve been trying and no luck. Yes I have deleted and re download once I couldn’t even sign back in at all. I have turned WiFi on and off closed the app and re opened signed out then in. No luck help! Please any help would be great. 


Community Support


207.2K Messages

4 years ago

Hi @Lopez87


Thank you for reaching out to us today. To begin, let's try resetting your network settings. If you're using an iPhone, go to Settings > General > Reset > Reset Network Settings. On Android, go to Settings > General Management > Reset > Reset Network Settings > Reset Settings. After this, try to use the Thanks app again.


If this doesn't work, we will need to continue the conversation privately. I am sending you a private message (PM). Please check your forums private messages by clicking the envelope in the top section of this page or click Forums Inbox. Locate the PM from ATTCares and reply to my message with the requested account details. Thank you.


Darais, AT&T Community Specialist

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