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miro96's profile

2 Messages

Thursday, April 25th, 2024 7:44 PM

Active Armor blocking non-spam texts

I often get texts via the email to text feature [email scrubbed] from a specific online app. The From number is usually different every time so, I can’t add it to my contacts. 
Is there a way to prevent these texts from going to the Spam folder in my iPhone Messages app and still leave the Active Armor Spam filter on?  

Community Support

 • 

231.8K Messages

10 days ago

Hello @miro96,

We understand how frustrating it can be when emails don't go through, and we're here to help, 

 

Based on the information provided, it sounds like there could either be a potential routing issue, or the email may be registered as a spam email on our servers and is thus being blocked from sending emails.

For more information you can refer to this link .

Please do check and let us know if you need further assistance. 

Thank you for contacting AT&T Community Forums.
Veronica, AT&T Community Specialist.

 

2 Messages

10 days ago

Email is not the issue. The problem is text messages. Also, since the “From”

is different each time, I can’t add it to my contacts to try and avoid it being considered spam. It is not blocked at all. Just considered spam by Active Armor. 
The email to text feature is the one that appends txt.att.net to the mobile number. 

Community Support

 • 

231.8K Messages

9 days ago

Hey @miro96 thank you for explaining, we understand and would like to point you in the right direction.

 

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact us : https://www.att.com/support/contact-us/, and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.

 

Thank you for visiting the AT&T Community Forums.

 

CrystalS, AT&T Community Forums Specialist.

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