Microcell Activation

@lizdance40 I need to get up earlier if I'm to answer these MicroCell questions before you :-)

@fritz89 answer the above questions and then get back to us. But at the very minimum, do not use the mobile app to register/activate. Use the web based portal instead. I also might add at this point that the MicroCell is designed for land-based internet service only (DSL, cable, or fiber). It is not designed for satellite or wireless broadband. It can work but is not reliable so AT&T and us do not support those types of connections.

I'm a regular wireless costumer, not pre-paid.

I do not know if the previous owner de-activated it, I can't get that far in the process to tell.

I am using the web based portal at www.att.com/att/microcell.

once i login with my AT&T id, it redirects and redirects and eventually says something about technical difficulties, too many redirects...

Tried it in incognito mode, cleared my cookies, tried on different computers, tried it on the browser on my phone, always the same message.

Usually, if the device was not deactivated by the previous owner you will get an error message indicating that the MicroCell is registered to another owner. As a side not, the serial number of the MicroCell is registered to the account holder's post paid AT&T cellular account thru the phone number of the account holder.

You've already done what I would suggest (using web based access and not the mobile app, clearing cookies, etc). I would try a different browser because sometimes Firefox, Safari or what ever have issues with the portal and just switching browsers may correct that. There could also just be a technical issue with the portal and you'll have to wait. I don't think AT&T has stopped accepting registration/activation of 3G devices yet but I am looking into that.

If you need the MicroCell for poor in-home coverage you really should think about upgrading to WiFi-C if your phone is capable.

AT&T MicroCell Support is basically useless so your help options are limited. Who is your ISP and what kind of connection do you have?

i tried different browsers (Chrome, Edge, Explorer).

I have xfinity, but I've tried it on my phone (not on wifi), no luck

unfortunately my phone does not allow use of Wifi-C because i bought it unlocked.

AT&T got back to me and said they would have it resolved in 24 hours.

i hope it works.