Microcell Activation

@lizdance40 I need to get up earlier if I'm to answer these MicroCell questions before you :-)

@fritz89 answer the above questions and then get back to us. But at the very minimum, do not use the mobile app to register/activate. Use the web based portal instead. I also might add at this point that the MicroCell is designed for land-based internet service only (DSL, cable, or fiber). It is not designed for satellite or wireless broadband. It can work but is not reliable so AT&T and us do not support those types of connections.

I'm a regular wireless costumer, not pre-paid.

I do not know if the previous owner de-activated it, I can't get that far in the process to tell.

I am using the web based portal at www.att.com/att/microcell.

once i login with my AT&T id, it redirects and redirects and eventually says something about technical difficulties, too many redirects...

Tried it in incognito mode, cleared my cookies, tried on different computers, tried it on the browser on my phone, always the same message.

Usually, if the device was not deactivated by the previous owner you will get an error message indicating that the MicroCell is registered to another owner. As a side not, the serial number of the MicroCell is registered to the account holder's post paid AT&T cellular account thru the phone number of the account holder.

You've already done what I would suggest (using web based access and not the mobile app, clearing cookies, etc). I would try a different browser because sometimes Firefox, Safari or what ever have issues with the portal and just switching browsers may correct that. There could also just be a technical issue with the portal and you'll have to wait. I don't think AT&T has stopped accepting registration/activation of 3G devices yet but I am looking into that.

If you need the MicroCell for poor in-home coverage you really should think about upgrading to WiFi-C if your phone is capable.

AT&T MicroCell Support is basically useless so your help options are limited. Who is your ISP and what kind of connection do you have?

i tried different browsers (Chrome, Edge, Explorer).

I have xfinity, but I've tried it on my phone (not on wifi), no luck

unfortunately my phone does not allow use of Wifi-C because i bought it unlocked.

AT&T got back to me and said they would have it resolved in 24 hours.

i hope it works.

@utilajeff Try to login to AT&T.com. Then login to your account, search for MicroCell Maintenance and then go from there. That's what I had to do a couple of weeks ago to check to see if I could still get to my myMicroCell Settings page. I was able to do so even though my MicroCell is kept offline unless I need to check something for someone. We've been using WiFi-C exclusively for a couple of years now.

What I'll do tomorrow is see if I can get back to my myAT&T MicroCell Settings page and write the steps down if successful and post them.

Do keep in mind that purchasing used MicroCell's, especially from eBay can be an exercise in futility if the original owner hasn't deactivated because AT&T will not do that for you. Also keep in mind that the MicroCell service is going to be terminated within a year or so so it's doubtful that AT&T is going to spend any additional resources on keeping the service operational and that includes the MicroCell Settings page.

@utilajeff 

I could not get it to work and still can't access the website for some reason. i used the online support chat function and the third guy i chatted with was finally able to register the device for me. He did the whole registration/authorization for me online, adding the allowed numbers and all. took a while, but it works beautifully now. i still can't access the site, no idea why, but as long as it works i don't really care, because i can finally make phone calls at my house. keep pushing with the online guys, eventually you get the right guy that gets it done.

@fritz89 I'm glad that you actually found someone at AT&T who could help you. I have quite a few contacts within AT&T and I couldn't get a viable answer as to the Activation page. I'm going to try some things tomorrow and if they work, I'll post the results. In the meantime, you might want to start to plan for switching to WiFi-C because AT&T is going to slowly let the MicroCell die as far as support goes and then the service will go away entirely within a year or so. I've been pushing for a long time to get AT&T to give current, registered MicroCell user advance notice of the sunset date for the MicroCell service but nobody wants to commit to that so be prepared.

What is Wifi-C and how do you get it?

Also - I purchased my Microcell on ebay. I went through the activation process on the att website and even received a "confirmation of device setup". The email I received said that it would take up to 90 minutes for the microcell to be fully activated and that I would receive a text and an email telling me when it was ready. Well, it's been almost 6 hours and I haven't received the text or the email. My microcell has 2 lights on: a circle with a vertical line through the middle of it and the other light looks like Saturn. The email says that I can check the progress of the activation but the link just leads me to more information on how to activate the microcell. Eventually, I get an error saying I need to get rid of my cookies - which I have done multiple times. After reading previous similar problems, I fear that I have just wasted my time. Any suggestions? Do you think that I really did get it set up since I got a confirmation by email?