For the mom who gives us everything - Mother's Day gifts that connects us.
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Discuss the full range of Apple devices available from AT&T.

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Amount owed

Is It possible to know how much is left to pay off on a phone bought online. If yes, who ?

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How to get PUK number

I can?t find where to go to get PUK. I go to account overview. I do not see next steps as the directions were given.

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7

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iPhone 14 pro max isn’t in AT&T Database

I have been trying to get my phone unlocked at https://www.att.com/deviceunlock/ however when I tried to do it it just kept saying “ We can’t unlock this device because we can’t locate it in our database of devices sold by AT&T” any solution please

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Unlock Phone from AT&T Network

I have attempted to unlock a device from AT&T's network. I have submitted multiple requests, but it always says I have a balance due.  I have unlocked other phones on this same account, that were purchased at the same time.   I have confirmed with AT&T that there is no balan

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25

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Accepted Solution

Official Solution

New 2024 iPads ??

Will ATT be selling or an upgrade for the New ipads announced today?

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73

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lost my phone and forgot pin

hello. i am currently typing this on my work phone. I am currently out of town in Montana bear hunting with some friends.Dropped my phone in the lake, and cant seem to find it. I was already planning on getting a new phone anyway so this just cut time shorter for me. I have a eSIM it has been awhile

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16

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Can’t update payment for order

So I got a text message yesterday saying that part of my order is on hold because I need to update my payment method. I click the link and it takes me to my order I try to update the card but then it says I’ve tried too many times and to contact AT&T. I’ve contacted them twice via chat and via p

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395

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AT&T keeps cancelling my account, when I'm only trying to sign up to get my full-price phone unlocked

In January, I was at Target and bought an unlocked iPhone for my mother: full price, $800, etc. It turned out they sold me an AT&T locked phone, but I didn't know that at the time. She took with her back to England to put it on her account, but that never worked, so she sent it back to me. I ev

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25

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Account issues after answering security questions

So I had my phone stolen at the airport. When I landed at my destination I tried getting a new phone. I paid my other phone off and then was asked a series of security questions. one question had my moms name spelt wrong so I answered it as if I didn’t know her. With the misspelling, that’s the cor

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Closed

International connection issue

My friend is in China with a postpaid AT&T phone. They are unable to make calls to US and I'm not able to connect calls to them, it rings then goes to voicemail. They have "international day pass" enabled. Tried turning the phone on and off. Tried a switching networks. Tried talking to an employ

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(2)
Amount owed

Is It possible to know how much is left to pay off on a phone bought online. If yes, who ?

Questions

3

0

0

How to get PUK number

I can?t find where to go to get PUK. I go to account overview. I do not see next steps as the directions were given.

Questions

7

0

0

Trending Accepted Solutions

(5)

Accepted Solution

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AT&T won’t unlock my deceased Mom’s iPhone

My mom passed away in July 2022 and after she died, my Dad brought her phone into an AT&T store in New York. The AT&T employee told my dad after he proved that she died that AT&T was closing my Mom’s account and that her remaining payments would be waived and take care of. My Dad was nev

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93

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Accepted Solution

Official Solution

New 2024 iPads ??

Will ATT be selling or an upgrade for the New ipads announced today?

Questions

73

16

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Accepted Solution

the device you want to unlock is active on another at&t account. the account owner needs to remove the device from their account first. for

Bought a iphone 11 here in uae, turns out its sim locked and couldent contact the seller. if u try to unlock it via att unlock program it says "the device you want to unlock is active on another at&t account. the account owner needs to remove the device from their account first. for assistance,

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36

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Closed

Another request for carrier visibility / carrier reveal on iPad

Hi! I’m following the template I found here: https://forums.att.com/conversations/apple/request-for-carrier-visibility-carrier-reveal-on-ipad/61afe53e2f2f4a2ecda17252 - I’d like to submit a request for carrier visibility so I can view and select another cellular providers on my iPad Pro 3rd genera

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29

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Accepted Solution

Can't enter IMEI for iPhone upgrade

I'm attempting to up my iPhone SE to an iPhone 15 Pro. On the Upgrade page, in the "Trade in and Save" section, I select "Trade in", and see a dialog for "Estimate your phone's trade-in value". I enter my IMEI, then click "Continue". But the next dialog says, in bold letters, "Skip IMEI entry" and t

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