AT&T Community Forums

lost my phone and forgot pin

hello. i am currently typing this on my work phone. I am currently out of town in Montana bear hunting with some friends.
Dropped my phone in the lake, and cant seem to find it. I was already planning on getting a new phone anyway so this just cut time shorter for me. I have a eSIM it has been awhile sense I have used my pin I don't know if I remember, and also was wondering if I go to the closest at&t store to me, could they sell me a new phone and transfer all my number to my new phone? If not what should I do, I need my phone ASAP.

Responses

formerlyknownas

ACE - Sage

•

117.6K Messages

12 days ago

Yep you will definitely need to appear in person at an AT&T store with proper ID.

0

dwill05

ACE - Master

•

10.6K Messages

12 days ago

I’m sure a local AT&T store will happily sell you a new phone, and be able to verify your identity so you can get a new SIM with your number. As far as transferring info from your old phone, that would be on you to restore from the latest iCloud backup of your lost phone.

0

Dagoober2

3 Messages

12 days ago

@formerlyknownas Thank you. Will keep you updated

0

Dagoober2

3 Messages

12 days ago

@dwill05 Thank you! Will keep you updated

0

ATTHelp

Community Support

•

232.1K Messages

12 days ago

Hey @Dagoober2,

We regret that you have lost your phone, let's get the help you need.

Lock or Wipe Your Device:

If you had an activated AT&T or third-party app or add-on before your device was lost or stolen, use it to lock or wipe your device.
Suspend service and block your device online or submit a ticket.
Change your passwords for other accounts on your device, including your Apple ID, Facebook, and email accounts.

As our ACE's mentioned, please visit the store to make a new purchase or you can also ⁠place the order online to the desired address.

Hope this helps! Feel free to contact us if you have any further queries.

Thank you for contacting AT&T Community Forums,
Gary, AT&T Community Specialist.

0