AT&T PREPAID
Learn how to manage your AT&T PREPAID account, sign up for AutoPay, reset your password & more!
Learn all about about your wireless bill, usage, and payments.
25.9K
Accepted Solution
Official Solution
Closed
Pinned
Elite: While you can't add Elite anymore, I included information on the differences so you could do calculations on adding lines to your plans. Priority: Premium and Elite are at a higher priority than Extra, Starter, and all other AT&T consumer plans (even fixed data plans). This is not a pub
Questions
6.6K
14
Closed
I have been fighting AT&T for months - and the more I look at the AT&T forum, the more I read about other people who have been scammed and gone through almost the identical things I have been through. And then I get posts from creeps like Juniper who try to defend AT&T by saying that, even though t
Questions
12
2
0
When looking through the forum this seems like a reoccurring problem. It’s giving scam to be honest. I upgraded my phone and was told that if I send in my old phone I would get a rebate/discount whatever. I’m pretty sure it was $1,000.00 off. So I would only owe something like $500 o
Questions
10
1
0
Hi everyone, We have most of our lines with the old unlimited plans - Business Unlimited Performance, but somehow the plan per line price increased by $5 a line without any notice since last month... Not sure what was going on... If this is an overall upgrade from the old plan to the new plan, we sh
Questions
21
3
0
Accepted Solution
Official Solution
@ATTMobilityCare , Hi, i paid off a phone and it now is ready for unlocking. But when I tried to unlock, after I provide the imei number I get an error saying: website is experiencing technical difficulties. This has been a persistent issue for over one day. Please advise.
Questions
2.5K
10
0
I opened 3 lines with AT&T in February (I pre-ordered the Galaxy S24 in January for the Galaxy any year/condition trade-in promo). Ever since then I've had nothing but trouble. Two of the trade-ins were processed successfully, but one of the trade-in failed to process because I clicked on "print sh
Questions
18
1
0
AT&T sent me 3 new phones 02/2024 as part of promotion, and prepaid return labels for only 2 of my old phones to trade in, so with 3 phones to trade in I walked into an AT&T store with the 3 trade in phones, the rep on store would only take the one of the three phones, said since I had retur
Questions
21
2
0
Do you know where I can file a formal written complaint? I have been attempting to resolve an issue for over two years. Every time I call, I'm directed to visit the store. However, upon visiting the store, I'm informed that the matter must be addressed by the regional manager, and unfortunately, I n
Questions
34
2
0
IMO doesn’t work, not through company iPads, different browsers. I feel a bit cheated out. Why isn’t this more simple? Is there any other website, option I can do, manager that can apply code??
Questions
25
2
0
Accepted Solution
Official Solution
Is there a minimum number of lines for a family plan? I can only find maximum number. I want to leave my family plan, but that would only leave 2 lines on the plan.
Questions
35
2
0
To whom it may concern, I was charged $635.69 for int'l roaming when I had my phone on airplane mode the entire time I was abroad. I have tried calling customer service numerous times to no avail. I have been transferred countless times to different departments, without really comprehending what t
Questions
30
2
0
Let us help protect you from unwanted calls, text messages and spam.
Whether you need to suspend service for personal reasons or your device was stolen, we're here to help.
Learn how to manage your AT&T PREPAID account, sign up for AutoPay, reset your password & more!
I wanted to commend Brianna, the AT&T manager with whom I spoke at length with on April 30 (2.5 hours!), Brianna somehow managed to resolve a long-standing problem with my wireless/landline account. I had signed up for autopay/paperless billing and for some unknown reason AT&T told me they c
Questions
22
0
0
Accepted Solution
Official Solution
Can you anonymously pay a friends phone bill
Questions
82
4
0
Accepted Solution
Official Solution
Is there a minimum number of lines for a family plan? I can only find maximum number. I want to leave my family plan, but that would only leave 2 lines on the plan.
Questions
35
2
0
Accepted Solution
I filed a claim on my device and my claim got accepted device shipped and it got to FedEx Pineville office so I called them and they said the package was declined and it was the wrong mailing address...they had the correct address but never showed up....the device is on the way back..I called asurio
Questions
29
2
0
Accepted Solution
I’m needing a detailed bill reprint from 2021. I’ve spent the last hour on the phone and got NO WHERE!!
Questions
25
1
0
Moms give us everything. Let us help you find the perfect gift to say thanks to the mom in your life.
Surprise them with a Mother's Day gift that connect us!
Get the new Samsung Galaxy S24, S24+ or S24 Ultra on the nation's largest & most reliable network!
Have you ordered a new device or traded in an existing device? Have you scheduled an installation appointment?
We can help you fine the status of that order, that appointment and more.
Are you getting a CARE CODE 203.2 error message, asking you to Reset Your Password? Do you need help signing into your email or creating a secure mail key?
We have all you need to ensure your service is not interrupted.
Fraudsters can try to take advantage of you by phone, email, text or social media. Please remember that AT&T will never ask you to send us your personal or account information via email or text message.
Stay connected with friends and family with the data you need to surf, play, and stream your favorite entertainment, plus unlimited talk and text.
AT&T PREPAID offers pay as you go plans at a price you'll love – all with unlimited talk & text plus text to over 100 countries.
We have the answers to most of your frequently asked questions.
Shop the way you want
Free shipping & returns
Shop online with free shipping and returns.
Same-day pickup
Order online and pick up in-store or curbside today. Subject to availability.
Same-day delivery
Get same-day delivery with optional expert setup. Subject to availability. Select areas only.
Live shopping assistance
Get help picking out the perfect device and plan with a live virtual expert.