Teacher
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21 Messages
Upgrade Eligibility not reverting back after cancelled iPhone 6 Plus preorder through Apple.com
I'd preordered an iPhone 6 Plus through the Apple.com website, then cancelled it because I was going to camp out overnight for launch day. When I got to the front of the line, my upgrade eligibility had not reverted back, and I was not able to upgrade to the 6 Plus. I walked away empty handed and livid.
More than a week has passed since then, and my eligibility has not reverted. I've called AT&T support several times, and I've even gotten a case number, but it doesn't seem to have done any good.
Even if I were to find a 6 Plus at this point, I still couldn't upgrade.
syclick
Teacher
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21 Messages
10 years ago
Yes, I have a case number. They said they'd contact me within a week and a half, which is ridiculous. I haven't been contacted yet, and there are only a few days left.
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gbecker250
Tutor
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11 Messages
10 years ago
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gbecker250
Tutor
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11 Messages
10 years ago
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syclick
Teacher
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21 Messages
10 years ago
2 resets per year? Seriously? And no one thought that would cause problems?
And what's more, if the account's been flagged, why have I never gotten any notification indicating as much? Everyone I've contacted at AT&T has been completely clueless as to what's up with my account.
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gbecker250
Tutor
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11 Messages
10 years ago
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syclick
Teacher
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21 Messages
10 years ago
So it was on the phone that you finally got it resolved?
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gbecker250
Tutor
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11 Messages
10 years ago
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mciuccio
Teacher
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17 Messages
10 years ago
I guess I better try that. Thanks for the idea.
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syclick
Teacher
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21 Messages
10 years ago
Just checked my account, and it looks like I'm being charged the $40 upgrade fee.
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syclick
Teacher
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21 Messages
10 years ago
12 days and counting.
The competition is offering some pretty attractive deals at the moment.
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