Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
I am from the UK and 2 years ago bought a pre-paid Sim and loaded it with credit. Because of Covid I have only just been able to return to the US and put the Sim into an old unlocked iPhone I have. I have a “no service” message and when I go onto Network in the Settings, it says the Sim is not provi
Questions
•
Phones, Tablets & Devices
Accepted Solution
Official Solution
Hello I have my AT&T Sim card I have my account number / pin from a previous carrier can I set up my iPhone myself so I can keep my existing phone number. My SIM is prepaid.
Questions
•
Phones, Tablets & Devices
Accepted Solution
Official Solution
have a Fold 3 phone, the phone I bought from the United States, there was a SIM card bearing the address of your company, when I inserted the SIM card of my country, it asked me for a confirmation code, I contacted Samsung and they told me that you must write to AT&T
Questions
•
Samsung
Accepted Solution
Official Solution
If I've stopped auto prepaid for a long time, Will the account be deleted? Is it possible to reactivate my SIM card?
Questions
•
Account & Usage
Accepted Solution
Official Solution
Please I bought an iPhone 14 pro max that is locked to att carrier and now the country I live in isn’t supported by att. can I get the bill balance and pay to get my iPhone unlocked as a non att customer?
Questions
•
Apple
Accepted Solution
Official Solution
Want to buy an iPhone 13 from Apple, then move everything over from the 6S. (And rejoin the 21st century.) How do I proceed? TIA!!
Questions
•
Phones, Tablets & Devices
Accepted Solution
Official Solution
I am thinking of ordering a Motorola Moto G LTE and paying the no contract price to have this phone as a replacement phone for my Rugby Smart. Since i will not be using an upgrade or Next program, will they send a new Sim Card installed in the phone like when you do an upgrade??This phone uses a mic
Questions
•
Phone & Device Upgrades
Accepted Solution
Official Solution
I have recently sent my wife's Samsung S21 Ultra for repair. I placed her SIM card in an LGV10 from when I was a Verizon customer. The phone initially displayed a message that the SIM card was not a Verizon card. The phone is not locked (she visited a Verizon store this AM) and it will allow her to
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
Is it possible for me to obtain a SIM from an AT&T store and add data to it whilst I'm visiting the US? (Is there a plan which allows me to do this?) This would only be temporary (less than 30 days). I have an unlocked phone.This would be a huge advantage to me, since it avoids roaming costs.
Questions
•
Account Features
Accepted Solution
Official Solution
What I need is a Nano SIM card for my new phone while my old phone (that's literally falling apart) has a larger SIM. How am I supposed to simply buy a SIM online when your site stubbornly forces the free SIM promo that requires a new plan/device to be purchased? I'm not settign up a new plan, nor a
Questions
•
More AT&T PREPAID Discussions
Accepted Solution
Official Solution
Please help asap it's been a month of no phone besides wifi lol HELP
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
Weeks ago, AT&T mailed me 2 cheap phones with a warning about service to the subject phone ceasing. About a week ago, I awoke to no service on both sims. After much run around, I was told the phone was 3G and no longer supported. Something about HD voice. Someone was able to reestablish service
Questions
•
Samsung
Accepted Solution
Official Solution
Closed
Hello, I am writing from Turkey. My new phone is sim locked. how can i remove it? I want your company's support. e-mail: [email scrubbed] thanks hasan
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
So, I have here a Iphone 7 plus. It is a US variant, as the technician told me here. I reside here in the Philippines and I cant unlock may iphone because it is AT&T locked and the previous owner has forgotten her icloud acc. So I was wondering if you could help me how can I open this phone and
Questions
•
Phones, Tablets & Devices
Accepted Solution
Official Solution
Hi, I have a small linux box with a 4G/2G wireless modem attached. I want to connect it to the AT&T network and provide internet connectivity using the PPP protocol. Can I use any AT&T SIM for that? Do I need a special data plan?
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
For the past few weeks my Galaxy will randomly display a message that says SIM card removed--Unable to detect your SIM card. Your device will restart to check for your SIM card. It is now more frequent (at least 3 times a day). My phone is out of warranty, I believe. Is there anything that can be
Questions
•
Samsung
Accepted Solution
Official Solution
Closed
Hello, I am travelling to California from Norway in the beginning of september, what is the best option for a unlimited data-plan for my mobile hotspot-device? Best, Kurt Naeslund
Questions
•
Wireless Account
Accepted Solution
Official Solution
Hello, My iphone 13 was stolen by a clever person who is probably capable of hacking. He was able to get my icloud password while watching me try to enter it on findmyiphone. He disabled findmyiphone. I reported the phone stolen, I changed my icloud password, but I'm worried that the iphone is
Questions
•
Device Features
Accepted Solution
Official Solution
I purchased a GoPhone SIM card 2 years ago and used it for 1 month and did not use it since. Do SIM cards expire? When I try to login to refill the balance, the userid which is the phone number I was given is not recognized. When I try to activate the SIM card by entering the 20 digit SIM card num
Questions
•
Wireless Account
Accepted Solution
Official Solution
I currently am using a Samsung Galaxy S8+ Duos (dual SIM) with two (2) active lines. I tried to switch to a Galaxy S20+ 5G last week using my SIM cards from the S8+, but it didn't work. The IMEI in slot 1 came up as not support device and would deactivate my SIM card. With AT&T supp
Questions
•
Other Phones & Devices