Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Closed
My lost device has been found, but I encountered a problem. The URL only supports whitelist unlocking, but not blacklisting. Want to request unlocking service
Questions
•
Apple
Accepted Solution
Official Solution
This number has called my cel number twice in the past two days. The first time the phone rang but I was in another room, so I missed the call. When I called back the phone rang and rang, nobody picked up but the ringing sounded suspicious like it was coming from a foreign scammer using VOIP
Questions
•
More AT&T PREPAID Discussions
Accepted Solution
Official Solution
Hello everyone, As you may know AT&T is phasing out there 3g network. They released a list of phones that will still work once February 22nd arrives you can see it here. https://www.att.com/idpassets/images/support/wireless/Devices-Working-on-ATT-Network.pdf As we can see from the list it sa
Questions
•
Apple
Accepted Solution
Official Solution
I received a voicemail that ends with the message (unknown message ends...)to continue coverage press 7, to decline coverage press 9. This is definitely a scam, but how do I get rid of it?
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
I received a text msg from 1 400 200 522 (I didn’t drop a digit) FRM:AT&T SUBJ:Unsuccessful payment Call 8282636664 I have not responded Anyone aware of a scam.
Questions
•
Wireless Account
I have made calls recently to Best Western and Southwest Airlines to make reservations. Both times, it appears my calls got transferred some other "travel agency" that made the reservations but charged a huge fee. I know I called the Southwest # from SWA app. How did I get transferred to a 3rd party
Questions
•
Apple
Closed
It’s obviously NOT A SCAM because it was customer’s responsibility to ready each and every line very carefully which most of us won’t do and guest what AT&T sales persons at stores will not point it out because they know if they tell you that they will keep your paid off phone and will pay you b
Questions
•
Phone & Device Upgrades
Help! I got a notification that two of my phones were broken, and the third has yet to processed, two months later. I keep getting the run around, and no one will help me. I spoke with multiple people, and then someone in the ATT trade in chat told me too bad, it wont change. I took screenshots of t
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
I recvd a call from a local business indicating that they rcvd 3 calls today spoofing my caller id name and telephone #. They claim to be a credit card company collecting on a debt.What can I do about this? Who can I report this to? My tele is an AT&T land line.
Questions
•
AT&T Phone Account
Accepted Solution
Official Solution
How can I report a scam call I received?The caller claimed to be from AT&T and wanted to chat with me about new promotions.I informed the caller I already had AT&T and was actually an employee. The caller hung up immediately.
Questions
•
AT&T Phone Features
I have three phones on my account, one has been shut off due to suspected fraud, the number they had me call 800-439-0425 said leave a message, someone will call you back within 48 hour! how do you call me back with my phone shut off???? 48 hours? how is this acceptable customer service?
Questions
•
More AT&T PREPAID Discussions
Just a heads up for the community. I just received a call from 1-855-351-2247 indicating my account had been suspended and to push 1 to talk to a representative. Needless to say I hung up. My account it perfectly fine. I'm sure they were pfsishing to get a credit card number.
Questions
•
Wireless Account
Someone is using my cell number to call people claiming they are from health and human services (govt agency). What can I do about this? TIA
Questions
•
Apple
Looking on the internet there are different ways to lookup scam calls that I receive. (Edited as per community guidelines) I've been getting calls that are local and out of state from unwanted callers. Is there an att tool that can block these calls? Thank you
Questions
•
Tones, Games, Videos, More...
Now, im with AT&T wireless a few days more than a month. The bill ridiculous, as overcharged as the letter bill mailed to my home. More than a month ago, I spoke to AT&T rep on phone, who spent hours (3+ hours) helping me to port out all my numbers (7 lines) from Tmobile to AT&T wireless
Questions
•
Wireless Billing
I sent my phone in early July, the phone wasn’t marked as received until early August. I contacted customer service and they said the credits wouldn’t apply for 1-3 more billing cycles! That’s almost 4 months of processing time. I asked if they could return it and they said that they could not. This
Questions
•
Phone & Device Upgrades
AT&T takes your phone promising you hundreds of dollars in bill credits. Then they tell you over the course of 4 months that there were 4 different things wrong with phone which are completely untrue. They stole your phone and refuse to give you credits. Never do an AT&T Trade In and do yo
Questions
•
Wireless Billing
Closed
I went to the website a few months ago and saw the promotion to get $700 for each of my phones. I called customer service about it to make sure I understood it correctly because I don't like fine print as my eyes are not as good as they used to be. I asked them if I took the promotion and turned in
Questions
•
Wireless Billing
Accepted Solution
Official Solution
its a scam call at&t doesnt cold call customers its a violation of the at&t code of business conduct, it might be a third party sales group but likely a scam
Constructive
commented
2 years ago
to the conversation:
0
0
How can I get ATT to STOP calling me everyday about upgrading service
In the last 8 days I have been contacted by ATT to upgrade my plan. I have politely told them that we are happy with our service and the plan we are currently on. If we need to upgrade our plan we would contact them. With the 2nd call I have asked that they remove my number from the call list. Alway
Questions