Gift your grad endless possibilities. Celebrate right now and connect them to their brightest future.
5GB of Hotspot Data With an Unlimited Plan
randomstringofnumbers's profile

New Member


1 Message

Wednesday, September 28th, 2022 3:14 PM

phone shut off due to fraud?

I have three phones on my account, one has been shut off due to suspected fraud, the number they had me call 800-439-0425 said leave a message, someone will call you back within 48 hour! how do you call me back with my phone shut off????  48 hours? how is this acceptable customer service?

ACE - Sage


107.4K Messages

8 months ago

Do you know where this particular phone came from? If it was a second hand purchase, it may be true.

When you call the fraud department you're supposed to leave them a phone number where they can reach you.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.