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AT&T's Response to Mexico's Earthquake and Hurricane Katia

To help keep customers connected to those affected by the earthquake and Hurricane Katia, AT&T will automatically issue credits and waive charges for calls placed and texts sent by AT&T’s customers from the U.S. to Mexico from Sept. 8 to Sept. 10 in the local time zone. This includes calling and tex

Questions

 • Wireless Billing

1.4K

1

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Official Solution

Modem that can receive 3 wired connections??

Does ATT offer a modem that can handle 3 wired connections to 3 different PCs? I know, of course, we get the wireless connection, but because of the type of work I do, my system requires a wired connection to the modem. I believe we only have 2 wired ports, and both are currently being used. I need

Questions

 • AT&T Internet Equipment

807

5

0

0

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Official Solution

Not Currently Wire for Uverse

So, I am buying/moving to a house that had Time Warner Cable and is wired for cable.  From what I can tell it is not wired for a DSL type service like Uverse.  WIll ATT run the wires under the house/in the attic for free? I do not want TWC!  Thanks!

Questions

 • AT&T Internet Features

619

1

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Official Solution

GigaPower UVerse TV - wanting to switch from wireless to wired receivers

We've had GigaPower UVerse with UVerse TV now for about 6 months and during that time we continue to have several times a day that the wireless receivers lose the signal.  A quick channel up/down will get it back going, but its just annoying for an otherwise nice system.   Our setup is a Pace 5268AC

Questions

 • U-verse TV Equipment

5.4K

12

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Closed

Not getting full AT&T fiber speed

I installed the ATT fiber internet today in my apartment. I was pretty excited to see how the 1GBPs internet works but turns out it is slower than the previous one I had from Spectrum. The speed test is barely giving me 100mbps download and around 200mbps upload speed. I am having a problem loading

Questions

 • AT&T Fiber Installation

141.3K

79

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Can I convert a U-Verse wireless receiver to wired?

I have 2 U-Verse wireless receivers that get a poor signal resulting in bad reception, and unfortunately, moving the WPS receiver is not an option. Since the wireless receivers do have an Ethernet port, can I just plug them directly into the wall jack or network switch to utilize a wired connection?

Questions

 • U-verse TV Equipment

6.8K

5

0

AT&T U-verse internet is unreliable/spotty with wired connection

We've had AT&T U-verse + Direct TV for maybe a little over two weeks now and so far the internet has been randomly dropping and is just unreliable for what seems to be no reason at all. The RG model is a 5268AC with a built in router. Normally there is someone always on the wireless side of things,

Questions

 • AT&T Internet Equipment

722

1

0

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ISB 7000 Replacement try #2

Sorry for reposting this, but I attempted to deal with this a few months ago, and was told to PM u-@attu-versecare, which I did and received one response.  But when I replied to the response with my contact info, I never heard back from customer support again.  So once again I'd like to solve this b

Questions

 • U-verse TV Equipment

1.1K

5

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How can I move the router?

I have U-Verse TV and Internet, and I'm the only gamer in the household. I'd like to move the router into my room so I can use a wired connection for a better gaming experience, but the other members of the household say the router has to stay connected to the main DVR box, which is across the entir

Questions

 • AT&T Internet Equipment

4.4K

4

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Firmware updates to gateway

Hi, I have the ARRIS BGW210-700, which was installed over the summer this year. Recently as in the last few days, I have seen a random issue where Netflix stops working on my Samsung Smart TV (ultimately the TV is apparently disconnected from the network and will not reconnect). I thought maybe this

Questions

 • AT&T Fiber Equipment

1.4K

5

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Wired and wireless networks cannot access each other

ATT Uverse customer for many years.Modem 5268AC FXN tied to an 8 port trendnet GB dumb data switch.Using the built in WiFi on 2.4GHz only.  A 2.4GHz Netgear wireless router with fixed IP, no DHCP in the garage simply hanging off a network drop.Security active, pre-shared passkey, etc.Fibre to the re

Questions

 • AT&T Internet Equipment

790

3

0

New Uverse Service Wiring

So, I am buying/moving to a house that had Time Warner Cable and is wired for cable.  From what I can tell it is not wired for a DSL type service like Uverse.  WIll ATT run the wires under the house/in the attic for free? I do not want TWC!  Thanks!

Questions

 • 2016

36

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0

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Unable to access configuration page on residential gateway

I was having issues with my old 3800HGV gateway and contacted support.  They sent me out a 3801HGV.  I got it all wired up and connected, however I have run into one difficult and strange issue.From my wired connected desktop which is running Windows 10, I am unable to bring up the RG's configuratio

Questions

 • AT&T Internet Equipment

546

2

0

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