ISB 7000 Replacement try #2
Sorry for reposting this, but I attempted to deal with this a few months ago, and was told to PM u-@attu-versecare, which I did and received one response. But when I replied to the response with my contact info, I never heard back from customer support again. So once again I'd like to solve this before I agree to a new 1 year contract, (or considering ditching u-verse for directtv or comcast).
This is my most recent problem.
I have an ISB7000 wired stb, that has a problem where it shuts down and the only way to reboot is to disconnect the power, ethernet, and coaxial feed to tv, wait at least 30minutes sometimes as long as an hour for it to cool down or reset or whatever it does, and then reconnect everything.
I've had techs out at my house on numerous occasions for other reasons, but when they went to swap the bad ISB7000, all that had were ipn330hd's in their trucks, and now they tell me that their warehouse only has ipn330hd's. It makes no sense that at&t would only have the much older ipn330 in stock, and that I should be forced to downgrade to an ancient piece of equipment.
Is it possible for me to receive an ISB7000 replacement? or maybe a motorola 2200? I really don't want an ipn330hd, I had them all replaced at one point because they have a lot of problems, plus they have signficantly less ram which makes them run soooo slow, especially if you attempt to use features such as on-demand, multiview, or interactive.
I have a pace 8005 for my dvr stb, and 2 vip2500 wireless boxes as well. So I know I am in a mixed motorola(at least for the wireless) and cisco area. Really I just want another isb7000 and I don't feel like this is asking too much.
I hope to receive a reply from customer service and maybe this time they'll answer my PM?