AT&T Community Forums

HBO Max through Directv

I pay for HBO through my Directv subscription, but HBO Max (iOS app) says that it can’t verify my subscription and to contact my service provider. I’ve followed all of the troubleshooting steps (clearing cache, not allowing tv provider, and I even reset my myAT&T password). Nothing works. I still get the same error. I know that I have HBO because I checked that the channel was still there, and I’m still able to log into HBO Go. Can anyone help?

Responses

Constructive

Former Employee

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32.9K Messages

4 years ago

https://forums.att.com/conversations/login-support/cant-sign-in-to-hbomax-help-streaming-solutions/5ec6ca87c17a062a43d95c14

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Ejli222

New Member

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12 Messages

@Constructive I have done all of the troubleshooting steps. It still doesn’t recognize that I pay for HBO as an add on to my Directv subscription

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4 years ago

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Constructive

Former Employee

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32.9K Messages

i posted that so you can look to see if you have a qualifying plan that you can check here

https://www.att.com/hbo-max/

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.

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4 years ago

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Ejli222

New Member

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12 Messages

It reads that if you pay for HBO that it isn’t dependent on your type of plan, which makes sense considering I pay $17 through Directv. And if that’s the case then I guess I’ll just have to ditch my HBO add on and buy Max directly. It’s only $15 there

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4 years ago

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Ejli222

New Member

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12 Messages

4 years ago

Here’s the error

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CPav

Tutor

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14 Messages

I get "Your User ID is not authorized Care Code: 205.4" when I try to log in on my phone. I'm getting this at the DirecTV validation step. I've verified that I have the correct login information by going on to the DirecTV web site. And I do subscribe to HBO and DirecTV has been telling me I get HBOMax for weeks.

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4 years ago

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Ejli222

New Member

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12 Messages

Sounds like you and I are in the same boat. Hopefully we’ll get a response. It’s almost as if HBO Max can’t see the HBO subscription that’s hooked to our Directv account.

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4 years ago

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CPav

Tutor

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14 Messages

Yep. I've also tried adding the app to a supported Samsung Smart TV, and when I go to activate.hbomax.com, I get the same error when it tries to validate.

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4 years ago

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Ejli222

New Member

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12 Messages

Good to know. I tried it on PC with the same result. Has to be an internal issue if it’s doing it across all devices.

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4 years ago

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greatfulfortoday

New Member

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11 Messages

It is happening for my Uverse also. So frustrating! It even says when i log in to my account and view my bill..."you have HBO Max". But it doesn't recognize it when i try to log in to the HBO Max.

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4 years ago

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Bbailey10

Contributor

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7 Messages

4 years ago

When you try logging in with DirecTV, it takes you to the myatt.com sign-in page, not the DirecTV sign-in page like it's supposed to. That's why. Two separate accounts that apparently are logged in to with one web page. I've called support and they keep escalating me. Another poster said it's a known issue and that HBO Max support is working on it

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CPav

Tutor

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14 Messages

The problem with that is that I also qualify for HBO Max with my AT&T wireless subscription. And I log in to AT&T and DirecTV with the same AT&T login. So one way or another it should detect that I qualify.

I talked to a rep on the phone, and she said to wait 24 hours that they were working on it. If I had a dollar for every time an AT&T rep told me that I just needed to wait 24 hours because they were working on it, I'd never have to pay a subscription fee again.

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4 years ago

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Ejli222

New Member

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12 Messages

If it takes too long, I’ll just cancel my Directv HBO (that’s $17.99) and just purchase it directly for $15. I have half a mind to just do that anyway.

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4 years ago

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Bbailey10

Contributor

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7 Messages

4 years ago

They escalated me and the only thing they had to say was log in. IT DOESN'T WORK. Their web and app designer put the wrong hyperlink on the DirecTV button.

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CPav

Tutor

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14 Messages

Again, I qualify via both DirecTV and AT&T Wireless (with the same login information). It's not letting me log in with either link.

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4 years ago

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Ah20

New Member

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2 Messages

I log in with my Att sign in and it gets stuck on Post data auth.hbogo and a blank screen.... For HBO max...

(edited)

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4 years ago

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claro5589

New Member

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4 Messages

was this issue ever resolved - I can not seem to download the hbo max app through direct tv = does direct tv not have an hbo app available? I have searched for HBO on DIRECTTV available apps and turned up nothing - it says I need an android tv - I have a vizio

Like

4 years ago

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Ejli222

HBO Max through Directv

Constructive

Ejli222

Constructive

Ejli222

Ejli222

CPav

Ejli222

CPav

Ejli222

greatfulfortoday

Bbailey10

CPav

Ejli222

Bbailey10

CPav

Ah20

claro5589

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