Contributor
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6 Messages
ATT Air IP Location - can I change it if it's in a different state?
While it's annoying to do an internet search for a "local food near me" and get hit on Renton, WA and I am in San Jose, Ca - I am going bananas because I have HULU Stream and it's streaming Seattle news and stations.
Can I change my IP location using ATT Air to a SF area station or is it just something I have to live with?
Accepted Solution
JefferMC
ACE - Expert
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35.5K Messages
1 month ago
You don't have any control. It might change to Maine tomorrow. Or Florida. And then be Omaha next week. Your IP address on Internet Air is not fixed. IP Geolocation is not provided by AT&T, but by some third party service that's doing nothing more than guessing... badly.
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safetchick
Contributor
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6 Messages
1 month ago
This might actually make me insane.
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ATTHelp
Community Support
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232K Messages
1 month ago
Hi there, thank you for reaching out to us.
We understand your concern with regard to Internet Air. Let's get the help you need!
As this concern is related to Internet Air, we have our dedicated team who can assist you. Please reach out to our Internet Air support team at 800-288-2020 for further assistance.
If you have any other questions, please feel free to write back to us.
Thank you.
David, AT&T Community Specialist.
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gr8sho
ACE - Professor
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5.5K Messages
1 month ago
Why offer a phone number for assistance when the AIA product is working as designed. The OP is literally getting exactly what the product is built to do. Don't feign a solution when none can be given.
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safetchick
Contributor
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6 Messages
1 month ago
Seems to me I guess I get what I pay for. I was looking for a less expensive Internet and I have to decide if I want to listen to whatever news I get through my Hulu Live/Stream.
I was literally getting ripped off by Xfinity paying a ton per month for not bundling.
Nothing is ever easy, is it? Thanks to you you guys that we’re honest, I appreciate it!
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texstar
9 Messages
1 month ago
Please reach out to our Internet Air support team at 800-288-2020 for further assistance is a joke. Do better!
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safetchick
Contributor
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6 Messages
1 month ago
Just as a follow up to this for the ATT persons that told me to call, I did. After spending over an hour on the phone, I was told that I needed to contact HULU to resolve the issue. This means, that nothing could be done about it on your end, so there is no resolution.
I am cancelling the Air today, I spent way too much time (and money now) to address the issue. I went back to my old internet provider yesterday and I am curently watching KGO TV in San Franciso on my Hulu Live.
You are really doing your customers a dis-service with not warning them. The man I eventually spoke with said he has dealt with this before so it's a known issue.
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